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Our Progress

Every day, NJ TRANSIT operates hundreds of trains, buses, and light rail vehicles. Since January 2018, we have made considerable progress to fulfill mandatory safety requirements, modernize our fleet, communicate real-time service status conveniently, and recruit new bus operators, locomotive engineers, and assistant conductors to make transit work for New Jersey.

We’ve been focusing on six key areas and invite you to take a look below at some of the progress we've made.

Improving Service, Reliability & Safety

  • Continued to run full weekday service throughout the COVID pandemic
  • FY2020 vs. FY2019 On-Time Performance - Improved for Bus, Rail & Light Rail Across the Board 

  • We have significantly restored our depleted ranks of engineers, with over 90 new engineers joining NJ TRANSIT since 2018
  • We have hired over 900 bus operators since 2018
  • Accelerated Positive Train Control testing to achieve full certification on December 18, 2020 - despite only being 12% complete toward an interim December 2018 installation milestone in January 2018
  • Began deploying the first of the 110 new articulated buses - the first expansion of the bus fleet in a decade
  • Purchased 113 new multi-level rail cars - the first of which are expected to arrive in 2023
  • First of 25 new dual-mode locomotives arrived in January 2021, continuing our efforts to improve mechanical reliability and operational flexibility

Enhancing Customer Experience

  • Made significant improvements to our customer communications infrastructure, systems and services to deliver timely service information
  • Completed refresh of new Ticketed Waiting Area at PSNY in coordination with Amtrak to provide additional space and amenities to NJ TRANSIT customers
  • Made numerous upgrades to the NJ TRANSIT Mobile app, which currently has a 4.7 rating out of 5 with over 61,000 reviews:
  • Modernizing fare collection systems to improve customer experience
  • Introduced Access Link Twitter account at @NJTRANSIT_AL to provide information and launched Access Link Online to enable online reservations, cancellations and cashless payments for trips via EZ-Wallet
  • New Access Link mobile app launched in March 2021

Advancing Major Capital Projects

  • Since 2018, we have more than $4 billion in capital projects underway or soon to enter procurement - up from just $60 million in hard money contracts on the street in 2017
  • Advancing key projects to improve overall system performance, including, but not limited to:

    • $1.8 billion Portal North Bridge project - executed Full Funding Grant Agreement for $766.5 million in January 2021
    • Awarded construction contract for new $600 million Raritan River Bridge which broke ground in September 2020.
    • $190 million committed to Newark Penn Station upgrades
    • Advanced electric bus program in Camden with the awarding of an infrastructure improvement construction contract at Newton Avenue Garage
    • Walter Rand Transportation Center Improvement Project continues to advance
    • Glassboro-Camden Light Rail line continues to advance

Setting a Vision for the Future

  • Released the agency's first-ever 10-year Strategic Plan and 5-year Capital Plans to provide a roadmap for improvements
  • Developed a Capital Plan that is expected to drive economic activity, including 

    • Generating nearly $55 billion of economic output within the state
    • Supporting 245,000 full-time employee job-years of New Jersey employment
    • Providing $15 billion of earnings for New Jersey employees
  • Reimagined the TransitGrid project to maximize potential use of renewable energy sources
  • Advancing the NJT Innovation Challenge, which seeks new ideas for travel to/from the Meadowlands - RFP released in February 2021
  • Commenced the Newark Bus Network Redesign Study to better align service with demand, creating a bus network in Newark that best serves the needs of customers, businesses and employers
  • Embraced Transit-Oriented Development to better serve New Jersey communities, including advancing projects in Jersey City, Somerville, Aberdeen-Matawan, Metropark, Waldwick Station on Main Line, and Bayonne at 34th St. Station on the Hudson-Bergen Light Rail
  • Became the first Transit Agency in America to be ISO-certified for Cyber Security

Providing Nationally-Recognized Security

  • Expanded the New Jersey Transit Police Outreach Unit from two to five officers to work with at-risk individuals throughout the state to help connect them with housing and social services
  • Conducted numerous Mask Enforcement Details throughout the system to ensure compliance with safe riding behaviors

Responding to COVID-19

  • Established COVID Recovery Guidelines to ensure that NJ TRANSIT was one of the safest public transit agencies in the nation
  • Secured $2+ billion in federal funding to maintain service levels for customers throughout the pandemic
  • One of the first transit agencies in the country to begin disinfecting vehicles and major stations daily before the first COVID case was identified in NJ
  • Instituted 4 technology pilots to combat COVID through the Transit Tech Lab
  • Installed acrylic barriers on more than 2,200 buses to protect drivers and employ

 

To help you see how we're doing, we're also publishing industry-standard statistics on our performance, equipment reliability, and service level. Per Governor Murphy's Executive Order No. 80, we're making it easier to track key performance measures, including on-time performance, mean distance between failure (MDBF), and total cancellations each month.

About Our Performance Statistics

  • On-Time Performance (OTP) measures the percentage of service adhering to schedules. To account for minor variations in service, vehicles operating within 6 minutes of published schedule are considered on time.
  • Mean Distance Between Failure (MDBF) measures the average distance traveled by vehicles before maintenance or repairs are required. MDBF is higher for new equipment, and lower for older equipment that requires more frequent maintenance.
  • Cancellations in relation to overall service reflect various factors, including crew and equipment availability, infrastructure issues, weather impacts, as well as trespasser and other incidents.

Click each gauge below for more detailed information.