Frequently Asked Questions About Bus Stops & Shelters
- How do I know where a bus is going to stop?
Wait for your bus at a designated stop that has a bus stop sign or where you have been told to wait by an NJ TRANSIT representative. Be sure to check the sign for your bus route number and the destination sign on the bus before you board. Many bus stops serve multiple routes and destinations.
You can find out when the next bus is scheduled to arrive using an internet-connected mobile device or computer at njtransit.com/mybus. Text the five-digit bus stop ID number to MyBus (69287) or select the bus route and direction of travel to identify your bus stop. When using a computer, an optional feature provides a real-time map of the route and bus location. Message and data rates apply.
- There is no bus stop where I live or work. How do I go about getting one?
Under New Jersey law, N.J.S.A. 39:4, the power to designate bus stops rests with each municipality, not NJ TRANSIT. However, we work closely with each municipality and provide recommendations for safe and convenient bus stop locations along established bus routes, which the municipal governing body may accept or reject.
- Why did NJ TRANSIT put the bus stop here? I want it moved.
To request a stop be relocated or eliminated, contact us or your local police department. We will work together to address your issue.
- The NJ TRANSIT bus passed me by. Why didn't the bus stop?
Contact us and let us know the date and town in which the incident occurred, the street the bus was traveling on and closest intersection, as well as the bus route number and scheduled arrival time at the bus stop. We will check into it and let you know what we find out.
- Does NJ TRANSIT repair or replace bus stop signs?
NJ TRANSIT installs and maintains its bus stop signs and poles. If you believe a sign is missing, we will check our records to determine if your local government has designated the location as a bus stop. If the location is listed as a bus stop, we will replace the sign. This will alert operators that the location is an official stop.
- Can NJ TRANSIT shorten the bus stop so I can park my car?
Let us know the bus stop location and we will review your request with our local municipal contact. If we find the stop can be shortened without jeopardizing the safety of our customers and operators and the zone does not fall below the NJDOT minimum length, we will make arrangements to shorten the stop. Bus stop zones are assigned standard lengths to allow buses to pull in and out safely and stop parallel to the curb.
- Is NJ TRANSIT responsible for shoveling the snow at my bus stop?
NJ TRANSIT does not own bus stops, nor does NJ TRANSIT shovel snow at bus stops.
- I would like a bus shelter at my stop. How do I go about getting one?
NJ TRANSIT will arrange for, and bear the cost of, installing bus shelters at bus stops established by municipal resolution provided that a local sponsor, public or private, will agree to accept responsibility for maintenance and liability.
- Does NJ TRANSIT repair bus shelters?
Once a shelter has been installed, maintenance, repairs and replacement are the responsibility of the shelter sponsor, usually the local government. In some communities, local governments have entered into agreements with advertisers to install and maintain shelters. Many shelters have the name of the party responsible for maintenance printed on the shelter. Contact your local government or the shelter sponsor to request repairs to the bus shelter.
- NJ TRANSIT bus customers are littering and loitering on my front lawn. What can be done about that?
To address a litter problem, you may want to ask your local government for the placement of a trash receptacle. To address a problem with people loitering on your front yard, you may want to contact your local Police Department to provide assistance as NJ TRANSIT does not maintain bus stops. NJ TRANSIT will work with local government officials to determine if the bus stop can be relocated to a spot that will address your issues while still serving our bus patrons.
- How can I provide bus stop and shelter information to NJ TRANSIT?
Email your comments to us by going to the Contact Us section on our website Online Contact Form or call 973-275-5555 between 8:30 a.m. and 5 p.m.