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Customer Survey Results

The NJ TRANSIT Customer Satisfaction Survey asks Bus, Rail, Light Rail, and Access Link customers to rate their satisfaction with NJ TRANSIT on a scale of 0 to 10. Customers rate over 40 attributes of NJ TRANSIT's service and provide basic origin, destination and demographic information. As part of the survey, customers are also asked to identify the five most important service attributes among the list of attributes that they rated. As NJ TRANSIT has evolved with new services and amenities, the Customer Satisfaction Survey has evolved with new and modified questions. The survey helps identify specific areas needing attention, allowing NJ TRANSIT to focus resources on key drivers of satisfaction to improve the overall customer experience.

NJ TRANSIT is hard at work making major improvements to your service. We've invested billions of dollars in infrastructure projects and innovated to find new ways to enhance your experience, all while running our full schedule of bus, train and light rail services safely.  Learn more here.

Previous Surveys

Our Customer Satisfaction and COVID Travel Survey results and presentation can be found here:

Fall 2023

Spring 2023

Fall 2022

Spring 2022

COVID Travel Survey #5 – October 25-November 24, 2001

COVID Travel Survey #4 – June 8 -25, 2021

COVID Travel Survey #3 – December 5 – 23, 2020

COVID Travel Survey #2 – June 22 – July 3, 2020

COVID Travel Survey #1 – April 8 – 19, 2020