Customer Surveys

During the COVID-19 pandemic, NJ TRANSIT has temporarily paused its regular Customer Satisfaction Surveys and is instead conducting periodic COVID Travel Surveys. The information gathered from these surveys helps NJ TRANSIT in making strategic decisions in the areas of its operating budget, capital programs, customer service and marketing initiatives, as well as its operations, safety and security. The survey also gives you, our customers, stakeholders, and NJ TRANSIT employees a clear window into how we're performing.

Our COVID Travel Survey results and presentations can be found here:

COVID Travel Survey #1

COVID Travel Survey #2

COVID Travel Survey #3

COVID Travel Survey #4

Previous Customer Satisfaction Survey Results

The NJ TRANSIT Customer Satisfaction Survey asks Bus, Rail, Light Rail, and Access Link customers to rate their satisfaction with NJ TRANSIT on a scale of 0 to 10. Customers rate over 40 attributes of NJ TRANSIT's service and also provide basic origin, destination and demographic information. As part of the survey, customers are also asked to identify the three most important service attributes among the list of attributes that they rated. The survey helps identify specific areas needing attention, allowing NJ TRANSIT to focus resources on key drivers of satisfaction to improve the overall customer experience.