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NJ TRANSIT CONTINUES MOBILE APP UPGRADES TO IMPROVE THE CUSTOMER EXPERIENCE

“My Active Trip” Feature Provides Rail Customers Ability To Set Alerts When Train Arrives At Destination

For Immediate Release: November 12, 2020

NEWARK, NJ – NJ TRANSIT is launching a new feature on its mobile app that will make it easier than ever for rail customers to use their location to navigate the system with their mobile devices. Customers will now have the ability, once their phone’s location services are enabled, to use the “My Active Trip” feature, which will provide a push notification to alert customers on board a train when they are approaching their selected destination.

“Since 2018, NJ TRANSIT has been intensely focused on leveraging technology to improve the customer experience, and new mobile app features such as “My Active Trip” and the recent release of “How Full Is My Ride” are perfect examples of how we’re delivering for our customers,” said NJ TRANSIT President & CEO Kevin Corbett. “With a complete redesign of the mobile app, the introduction of service alerts via push notifications, the expansion of mobile ticket availability and these ongoing feature upgrades, our mobile app has increasingly become one of the most widely used resources for NJ TRANSIT customers.”

“The mobile app improvement puts the information customers need to make it easier for them to navigate the transit system in the palm of their hand,” said NJ TRANSIT Chief Financial Officer William Viqueira.  “NJ TRANSIT is harnessing technology like geo- fencing to get customers real-time data on when and where their trains are going.”

“Enabling customers to sit back, relax and enjoy their ride knowing they’ll be notified when their stop is approaching is the kind of quality-of-life improving technology we are trying to introduce more of every day at NJ TRANSIT,” said NJ TRANSIT Chief Information & Digital Officer Lookman Fazal.

To activate the “My Active Trip” feature, customers will highlight the bell icon next to their desired stop. Two reminder notifications will be sent to their device, one just prior to arriving at the selected destination and a second as the customer’s train is pulling into their station. The “My Active Trip” alert will aid customers that may be relaxing during their train ride, finishing that last work email or are unfamiliar with the system by reminding them that their destination is coming up. The app will display what stops are coming up and how long it takes to get to each individual station.

To view the rail information, customers must access DepartureVision.

For more information on these exciting new features and how to download the app, please visit njtransit.com/app. Customers who have already downloaded the app must update the app to make sure they have the latest version to access these features. Customers must have location services enabled on their phone for the new features to work. The update for “My Active Trip” will be available to all app users in phases over the next week.

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 251 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.