Every day, NJ TRANSIT operates hundreds of trains, buses, and light rail vehicles. Since January 2018, we have made considerable progress to fulfill mandatory safety requirements, modernize our fleet, communicate real-time service status conveniently, and recruit new bus operators, locomotive engineers, and assistant conductors to make transit work for New Jersey.
To help you see how we're doing, we're publishing industry-standard statistics on our performance, equipment reliability, and service level. Per Governor Murphy's Executive Order No. 80, we're making it easier to track key performance measures, including on-time performance, mean distance between failure (MDBF), and total cancellations each month.
Click each gauge below for more detailed information.
- 35% fewer train cancellations in 2019 vs. 2018
- Atlantic City Line service restored
- Princeton Dinky service restored
- Raritan Valley Line One-Seat Ride to New York restored
- 600+ Bus operators graduated since January 1, 2018
- 150+ Locomotive engineers and assistant conductor trainees recruited
- 10 Locomotive engineer training classes graduating from 2019-2021
- 182 Cruiser buses in 2019, and 183 more arriving in 2020
- 85 Articulated buses arriving in 2020 for inner city routes
- 17 more hybrid-electric locomotives on order, with flexibility to operate anywhere on the system
- 113 Multilevel III train cars on order, with window and aisle seats, individual power ports, enhanced customer information displays, and self-propelled power cars that increase trip resilience by reducing reliance on locomotives as the single source of power
- $400 million awarded for infrastructure and construction projects this year
- New njtransit.com that seamlessly scales to various devices and screens
- New NJ TRANSIT App rebuilt for full native compatibility on iOS and Android devices, with 40,000 people using custom alerts
- New design system for real-time service status on website, social media, and app
- Strengthened social media strategy, with real-time service updates on line accounts, and broader messaging on primary @NJTRANSIT accounts
- 30,000+ views of customer advocate videos designed to share progress, and take customers behind the scenes of operations
- On-Time Performance (OTP) measures the percentage of service adhering to schedules. To account for minor variations in service, vehicles operating within 6 minutes of published schedule are considered on time.
- Mean Distance Between Failure (MDBF) measures the average distance traveled by vehicles before maintenance or repairs are required. MDBF is higher for new equipment, and lower for older equipment that requires more frequent maintenance.
- Cancellations in relation to overall service reflect various factors, including crew and equipment availability, infrastructure issues, weather impacts, as well as trespasser and other incidents.