Performance by the Numbers
Every day, NJ TRANSIT operates hundreds of trains, buses, and light rail vehicles. Since January 2018, we have made considerable progress to fulfill mandatory safety requirements, modernize our fleet, communicate real-time service status conveniently, and recruit new bus operators, locomotive engineers, and assistant conductors to make transit work for New Jersey.
To help you see how we're doing, we're publishing industry-standard statistics on our performance, equipment reliability, and service level. Per Governor Murphy's Executive Order No. 80, we're making it easier to track key performance measures, including on-time performance, mean distance between failure (MDBF), and total cancellations each month.
About Our Performance Statistics
- On-Time Performance (OTP) measures the percentage of service adhering to schedules. To account for minor variations in service, vehicles operating within 6 minutes of published schedule are considered on time.
- Mean Distance Between Failure (MDBF) measures the average distance traveled by vehicles before maintenance or repairs are required. MDBF is higher for new equipment, and lower for older equipment that requires more frequent maintenance.
- Cancellations in relation to overall service reflect various factors, including crew and equipment availability, infrastructure issues, weather impacts, as well as trespasser and other incidents.
Click each gauge below for more detailed information.
Our Latest Progress
More Bus Operators and Locomotive Engineers
- 800+ bus operators and 76 locomotive engineers hired since January 1, 2018
- Graduated same number of locomotive engineer classes in 2019-20 as previous five years combined
New Buses and Trains
- 183 cruiser buses and 110 articulated buses for inner city routes arriving in 2020, marking the first bus fleet expansion in the past decade
- 25 more hybrid-electric locomotives on order, with flexibility to operate anywhere on the system
- 113 multilevel III train cars on order, with window and aisle seats, individual power ports, enhanced customer information displays, and self-propelled power cars that increase trip resilience by reducing reliance on locomotives as the single source of power
Advancing Capital Projects
- $1.8 Billion Portal North Bridge project advancing
- $600 Million Raritan River Bridge project broke ground in September 2020
- $4 Billion in projects underway or entering procurement since 2018, a 65x increase from $60 million in hard-money contracts in 2017
- Launch of the agency's first-ever strategic plan, NJT 2030: A 10-Year Strategic Plan as well as NJ TRANSIT's 5-Year Capital Plan, both available at njtplans.com
Improved Digital Customer Experience
- New njtransit.com that seamlessly scales to various devices and screens
- New NJ TRANSIT App rebuilt for full native compatibility on iOS and Android devices
- Over 106,000 customers using customizable alerts to receive personalized information and updates about their trips
- New features, such as "How Full Is My Ride?" and one-way Light Rail tickets introduced in the mobile app
- Reaching over 380,000 people with strengthened social media strategy, with real-time service updates provided on individual line accounts, and broader messaging on primary @NJTRANSIT accounts