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Franck Beaumin, Customer Advocate

Franck Beaumin, Customer Advocate (opens in a new tab or window)

I am committed to carrying out your voice and defending your interests as passengers of NJ TRANSIT bus, train, light rail or Access Link. Your comments and ideas will feed my recommendations to the board of NJ TRANSIT and ultimately help improve service at every step of the passenger journey. 

If you want to make a difference, submit your feedback to here

If you simply need travel assistance or want to submit a complaint, click here.

Observe and Report

Observe and Report (opens in a new tab or window)

If something seems out of place, trust your gut. Please report suspicious activity, packages, or vehicles around NJ TRANSIT facilities or onboard the system. Text your messages directly to NJTPD(65873) or CALL 1-888-TIPS-NJT (1-888-847-7658).