Web Ticketing FAQs
Want to buy your tickets at home or on the go? Now you can purchase a ticket online, then download and print or display the ticket(s) from your mobile device.
GETTING STARTED
What tickets can I buy from the website?
One-way adult, child and reduced fare tickets for senior citizens and customers with disabilities can be purchased for train travel from the webpage. Tickets for travel on other modes will be available soon.
How many tickets can I purchase?
There is a purchase limit of ten tickets per ticket type.
Do I need to set-up an account?
An account is not required to purchase tickets, but if you would like to create an account for future purchases, it’s easy. Click “CREATE ACCOUNT” and enter your information to set up your account profile.
What forms of payment can I use?
You can purchase tickets using most major credit cards, debit cards, MasterCard or Visa-branded commuter benefit cards or prepaid cards.
Are there any fees?
There are no surcharges for purchasing tickets online. You are responsible for any data charges you may incur from your network provider.
How do I download/print my ticket?
Enter the email and confirmation number, click the link from your email receipt or use account login to generate the barcode ticket(s) you want to use for your trip(s). Select the tickets to be downloaded/printed and tap the print/save icon to download a PDF file of your ticket. Print or save the downloaded file to display from a mobile device or provide the printed ticket(s) for collection by the conductor. You can also save your tickets to your Google or Apple Wallet using the buttons displayed onscreen.
Are receipts available for my ticket purchases?
Yes. A receipt will be sent to the email address you provided during your ticket purchase.
Do website tickets expire?
Tickets are valid for one year from the date of purchase. Once a ticket barcode is generated, tickets will expire in 30 days.
USING YOUR TICKETS
How do I download/print my ticket?
There are three ways to access your tickets. Login to your account, click the link in your confirmation or enter the email address and confirmation number to select the ticket(s) you want to activate and use for your trip(s). Select the tickets to be used and tap the icon to generate and download your ticket/barcode. Print or save the downloaded file to display from a mobile device or provide the printed ticket(s) for collection by the conductor. You can also save your tickets to your Google or Apple Wallet using the buttons displayed onscreen. Once tickets are saved to your device wallet, the tickets are easily accessed using the wallet app.
When using a ticket, must the Origin and Destination match my direction of travel?
All tickets are valid in either direction. For example, traveling from NY Penn to EWR (Newark Liberty International Airport), you may use either an NY Penn - EWR ticket or an EWR - NY Penn ticket.
How do I use the barcode on the ticket?
Conductors will scan the barcode. NJ TRANSIT asks that you always have your tickets available (printed or displayed on your mobile device) for verification and validation during the fare collection process.
Customers transferring through Secaucus Junction or Newark Liberty International Airport will need to scan the barcode on the faregate readers to pass through the gates.
What happens if my mobile device battery runs out before I can display my ticket to the conductor?
It is your responsibility to have a charged and operational phone so that you can display your ticket. If you are unable to display your mobile ticket, you will have to buy a ticket from a ticket agent, TVM or conductor/driver (an on-board surcharge may apply).
In the event of a service disruption, will web tickets be cross honored on all NJ TRANSIT modes, as well as PATH trains and private bus carriers?
In the event of a service disruption, web tickets will follow the same cross-honoring rules as paper tickets/passes.
MANAGING MY TICKETING ACCOUNT
REFUNDING TICKETS
Is my ticket refundable?
One-way and round-trip tickets are not refundable.
SECURITY, PRIVACY & OTHER TOPICS
Does NJ TRANSIT store my credit card information?
Credit card information is securely transmitted to the bank authorizer for payment. NJ TRANSIT does not store your card information.
What happens if my ticket cannot be scanned by the conductor?
You are responsible for having a charged and operational phone or a printed copy (on white paper) for scanning your ticket. If you are unable to display your ticket, you will have to buy a ticket from a ticket agent, TVM or conductor/operator (an on-board surcharge may apply).
After I activate a train ticket, if I experience an extended service disruption lasting longer than the usual validation period, will my ticket be accepted at the fare gates at Secaucus or by conductors on connecting trains?
If your trip takes longer than expected and your ticket expires, you can display your ticket details to the faregate representative, conductor or ticket inspector. This will verify your recently expired ticket and allow you to continue your trip.
What should I do if I am having technical problems?
Please call at 862-229-7139 Monday to Friday, 7 AM to 5:30 PM and Saturday/Sunday including holidays 8:30 am to 5:00 pm Eastern Time.
How can I review the NJ TRANSIT Terms of Use?
NJ TRANSIT Ticketing Terms of Use are available on the NJ TRANSIT website.
KNOW BEFORE YOU GO
Do children need a ticket to ride?
Yes, all children 5 - 11 years old are required to have a child ticket/fare. Details on special family fares is available here.
Are reduced fares available for purchase (child, senior/disabled and military)?
Reduced fares are available for child (ages 5-11), senior, disabled and military tickets.