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NJ TRANSIT Mobile App - Fewer Touches, Faster Purchase

NJ TRANSIT at Your Fingertips!

Your phone is your key to transit. Plan your trip, buy and display passes and tickets, and get real-time bus and train status for your trip. Everything you need in one handy application plus a TVM with multiple payment options to buy tickets and passes using a credit or debit card; prepaid credit card or, Apple Pay, Google Pay and PayPal. 

 
 

Check out the newest features!

FLEXPASS

FLEXPASS is a new customizable ticket option that fits your new commuting and work from home schedules, and it’s only available now in the NJ TRANSIT Mobile App! One FLEXPASS provides 20 one-way adult tickets for travel between one origin and one destination of your choice, at a 20% discount from full-priced tickets. Look for FLEXPASS in the “Buy Tickets” section of the app.

Map My Ride

With a simple tap on your mobile device, Bus customers can see the real-time location of the next bus to their stop. In addition, the Rail Maps option allows rail customers to track the location of their train in near real-time. 

To get started, watch the instructional video below. 

Map My Ride

 

 

How Full is Your Ride? 

Update to the latest version of the app to see how full your bus or train is. Green, yellow and red color-coded icons indicate the volume of customers on board.

To get started, tap MyBus or DepartureVision or watch the instructional videos below. 

Bus
Train
 

Frequently Asked Questions

Getting Started

How do I get the app?

Visit the App Store or Google Play to download and install or update to the latest version of the app for the best experience.

What are some popular features of the app?

  • Buy Tickets – purchase and display your bus, train or light rail tickets and pass
  • DepartureVision – real-time train departures by station
  • MyBus – real-time bus status for your bus stop
  • How Full Is My Ride? – information about your shared bus or train ride
  • My Transit Alerts – Get notifications on changes to your registered trips

What can I buy using the app?

Purchase tickets and passes for train, bus and light rail travel. At this time the app cannot be used to pay for parking fees or Access Link travel.

What if I ride Access Link?

Customers using Access Link should download the Access Link app from the App Store or Google Play

Managing my MyTix Mobile Ticketing Account

How do I setup a MyTix account?

It’s simple to get started. Enter your email address, a password and your zip code to set up your account profile.

Do I need a credit card to have a MyTix account?

A credit or debit card, commuter benefit card or other prepaid card such as a reloadable card is only required to make a purchase.  You can also buy tickets using Apple Pay, Google Pay or Pay Pal.

How do I update my credit card information?

Login to your account to update your payment information at any time. Select More > Payment Methods > Add or Delete Credit Card.

How do I change/correct my User ID/Email?

Select More > User Profile.  Type over your email address then click, Update Your Profile.  

How do I change my password?

Select More > Change Password > and follow the instructions to update your password. Passwords must be at least 8 characters and contain an uppercase letter, a lowercase letter, a number and a special character selected from the following @, #, $, =, &, +.

Planning My Trip

How do I plan my trip?

Access the Trip Planner from Rider Tools at the bottom menu. Enter your origin/destination using your choice of Station Name, Address, or the GPS location function of your device.

What’s Departure Vision?

Real-time train departure times and tracks by station.

What is MyBus or MyLightRail?

Handy tools to get the status for your bus or light rail train.  Enter the Stop ID of your bus stop/light rail station for real-time bus arrival times at that stop or light rail station.

Where can I find schedules in the app?

Get schedules for trains, buses, or your light rail service from the Home > Schedules

How can I find the closest service near my location?

Make sure you have enabled GPS location settings for the app. This will provide the best experience using Rider Tools > Trip Planner > My Location to select your location or enter a particular address.

 Buying Tickets

What tickets or passes can I purchase?

For travel on NJ TRANSIT:      
Ticket Type Train  Bus Light Rail
Monthly Pass
Weekly Pass     
Round-Trip (Adult, Child, Senior/Disabled)
Round-Trip Excursion    
One-Way (Adult, Child, Senior/Disabled)
Ten Trip
Discounted Ten Trip    
FLEXPASS

What forms of payment can I use?

The NJ TRANSIT App accepts Apple Pay, Google Pay, PayPal, credit and debit cards, MasterCard or Visa branded commuter benefit cards, and prepaid credit cards. 

Transit checks are not accepted on the app. The app allows you to use multiple cards to pay for a single transaction, so if your commuter benefit card balance does not cover the cost of your ticket, you can use a second card to pay the balance due.

Are there any fees?

The app is free, and there are no surcharges for using a mobile ticket. You are responsible for any data charges you may incur from your network provider.

When purchasing a ticket must the Origin and Destination match my direction of travel?

All tickets are valid in either direction. For example, travelling from NY Penn to Elizabeth, you may use either an NY Penn-Elizabeth ticket or an Elizabeth-NY Penn ticket.

Can I use mobile tickets on multiple devices?

To ensure access to your ticket(s), your account must be accessed from a single device.

Are receipts available for my mobile ticket purchases?

Yes. A receipt will be sent to the email address you provided for your account.

Do children need a ticket to ride?

Yes, all children 5 - 11 years old are required to have a child ticket/fare. Details on special family fares is available here.  

How do I purchase and use a reduced fare mobile ticket (child, senior/disabled and military)?

The process of purchasing a mobile ticket is the same regardless of ticket type or rider type. Child tickets are valid for children ages 5-11. Senior/Disabled and Military tickets require that identification be shown to the operator, a conductor or ticket inspector.

Are military personnel eligible for a reduced fare?

All United States military personnel and their dependents will be permitted to purchase transportation at the senior citizen/passenger with disabilities reduced fare rate with presentation of their military or military dependent ID card. The following military personnel are entitled to this fare: active duty, reservists, National Guard or retired members from the United States Army, Navy, Air Force, Marines or Coast Guard.

When purchasing your ticket, select Senior/Disabled to obtain the discounted fare. Eligible customers may ride at reduced fare rates on any NJ TRANSIT bus, rail or light rail service at all times, without restriction, upon presentation of authorized identification.

When can I purchase weekly and monthly passes?

You may purchase a monthly pass beginning at 5:00 pm on the 19th of the previous month until 11:59 pm on the 10th of the month in which the pass is valid. A rail weekly pass is available for purchase beginning the Thursday before and continuing through Tuesday of the week the pass is valid.

How many tickets can I purchase?

There is a purchase limit of ten tickets per ticket type, except monthly and weekly passes, and FLEXPASS. One monthly or weekly pass can be purchased on your device for use per calendar month/week. You may only buy and own one FLEXPASS per mode at a time.

Can bus tickets and passes be used for routes/origins & destinations other than the one selected during my purchase?

Yes, bus passes are valid on any bus route to any origin and destination as long as the pass is valid for the number of zones traveled.

Do mobile tickets expire?

One-way and round-trip mobile tickets do not expire. They are valid until activated.

FLEXPASS is valid for 30 days from and including the date of purchase. All tickets associated with a FLEXPASS must be used before the 30-calendar day expiry. Expiration of FLEXPASS tickets may not be paused or frozen.

If I have a monthly/weekly pass or FLEXPASS, can I purchase round-trip and one-way tickets for friends and family traveling with me?

Yes! Select Buy Tickets to purchase additional tickets.

Will monthly and weekly train passes be honored on buses and light rail?

Yes, mobile monthly and weekly train passes have the same travel flexibility as paper passes. If you have a monthly train pass valued at $54 or more, you can use it on any NJ TRANSIT light rail line or bus up to the number of zones indicated on the pass. If you have a weekly train pass, you can use it for a one-zone ride on any NJ TRANSIT light rail line or bus. Simply display your train pass on your mobile phone to the bus operator or light rail fare inspector.

Bus and light rail monthly passes are not valid for train travel, with limited exceptions. Bus and light rail monthly passes (showing a zone number) are valid for any bus or light rail trip at no additional charge during the period the pass is valid. A two-zone or greater monthly bus pass is required to ride Hudson-Bergen Light Rail

Can bus one-way, round-trip or discounted ten-trip mobile tickets be used for travel on the light rail?

Bus one-way, round-trip and discounted ten-trip mobile tickets are not valid for travel on the Newark Light Rail, Hudson-Bergen Light Rail or the River LINE.

Know Before You Go

How do I favorite bus stops and/or train stations?

Tap the star next to a station, train or bus route you would like to favorite from DepartureVision or MyBus; or when planning a trip tap the star next to the origin/destination for the light rail station. Favorited locations will appear at the top of the Origin/Destination list for quick and easy selection and in the ‘Favorites’ tab.

How can I learn how full my bus or train may be?

View MyBus or DepartureVision information for your trip, the color-coded icons (green, yellow, red) indicate light, medium, and heavy passenger travel.

How can I be alerted when I reach my train station?

With Arrival Alerts, you can receive notifications as your train approaches and arrives at your destination. View your train in DepartureVision, tap the alarm bell next to your destination to set an alert.

Getting Alerts & Notifications in the App

What are My Transit Alerts?

My Transit Alerts provide notifications if your trip is impacted by service disruptions. 

How do I set up My Transit Alerts?

To set up alerts for your regular trips, select My Transit Alerts from the Rider Tools menu, follow the steps on the screen to choose your travel mode and specific trip(s). Then, make sure to allow notifications from the app on your device.

What are Service Advisories?

Advisories let you know of schedule changes, service adjustments and news about your origin or destination, including updates about elevators, escalators, and boarding changes.

Tickets - Using the App During Your Trip

How do I activate my mobile ticket?

Select the ticket(s) you want to use for the trip, tap Activate Selected Tickets. When prompted, confirm that you want to activate the selected ticket(s). If multiple tickets are selected, the quantity selected will display on a single ticket.

Light rail tickets have a delayed activation before the ticket is shown as valid proof of payment.

When should I activate my mobile ticket?

Tickets must be activated prior to boarding and be ready to be displayed to the conductor/operator/fare inspector. An internet connection is required to activate tickets. Once activated, tickets can be displayed without an internet connection. Your monthly pass will self activate at midnight on the first of the month. Your weekly pass will self activate at 12:01 a.m. on Saturday.

How do I display active ticket(s)?

Select My Tickets, to display your active ticket(s).

How long will a ticket stay active?

  Ticket Activate   Valid 
Train Train ticket Before boarding For 2 hours 45 minutes
  Rail weekly pass  12:01 am Saturday At 6:00 am the following Saturday
  Rail monthly pass Auto activates at midnight 1st day of the month Until noon 1st day of the next month
Bus Bus ticket (Intrastate) Before boarding For 30 minutes
  Bus ticket (Interstate) Before boarding For 60 minutes
  Bus monthly pass Auto activates at midnight 1st day of the month Until midnight on the last day of the month
Light rail Newark light rail ticket Before boarding – become valid 3 minutes after activation For 60 minutes on Newark Light Rail
  Hudson-Bergen light rail tickets  Before boarding – become valid 3 minutes after activation  For 60 minutes on Hudson-Bergen Light Rail
  River LINE light rail tickets Before boarding – become valid 3 minutes after activation For 75 minutes on River LINE
  Light rail monthly pass Auto activates at midnight on the 1st day of the month Until midnight on the last day of the month

Do mobile tickets expire?

One-way and round-trip mobile tickets do not expire. They are valid until activated.

FLEXPASS is valid for 30 days from and including the date of purchase. All tickets associated with a FLEXPASS must be used before the 30-calendar day expiry. Expiration of FLEXPASS tickets may not be paused or frozen.

Can bus tickets and passes be used for routes/origins & destinations other than the one selected during my purchase?

Yes, bus passes and tickets are valid on any bus route to any origin and destination as long as the pass is valid for the number of zones traveled.

How do conductors validate my mobile ticket(s)/ pass once it is active and displaying the barcode?

Conductors may visually inspect the activated ticket(s)/pass or scan the barcode. NJ TRANSIT asks that you always have your mobile device ready to display your mobile ticket(s)/ pass for verification and validation during the fare collection process.

What happens if my mobile device battery runs out before I am able to display my mobile ticket to the conductor/operator?

It is your responsibility to have a charged and operational phone so that you are able to display your mobile ticket. If you are unable to display your mobile ticket, you will have to buy a ticket from a ticket agent, TVM or conductor/driver (on-board surcharge may apply).

When do I use the barcode on the ticket?

Customers transferring through Secaucus Junction or Newark Liberty International Airport will need to scan the barcode on the faregate readers to pass through the gates. On-board a train, a Conductor or Ticket Inspector may scan your barcode with a handheld device to check the validity of your ticket. As you board buses equipped with validators you will be required to scan the barcode. 

If I have activated multiple rail tickets, how do we go through the faregates at Secaucus Junction or Newark Liberty International Airport?

The barcode must be scanned on the fare gate reader for each customer traveling through the gates. 

Will monthly and weekly train passes be honored on buses and light rail?

Yes, mobile monthly and weekly train passes have the same travel flexibility as paper passes. If you have a monthly train pass valued at $54 or more, you can use it on any NJ TRANSIT light rail line or bus up to the number of zones indicated on the pass. If you have a weekly train pass, you can use it for a one-zone ride on any NJ TRANSIT light rail line or bus. Simply display your train pass on your mobile phone to the bus operator or light rail fare inspector.

Bus and light rail monthly passes are not valid for train travel, with limited exceptions. Bus and light rail monthly passes (showing a zone number) are valid for any bus or light rail trip at no additional charge during the period the pass is valid. A two-zone or greater monthly bus pass is required to ride Hudson-Bergen Light Rail.

Can bus one-way, round-trip or discounted ten-trip mobile tickets be used for travel on the light rail?

No, bus one-way, round trip and discounted ten-trip mobile tickets are NOT valid for travel on the Newark Light Rail, Hudson-Bergen Light Rail or the River LINE.

In the event of a service disruption, will mobile tickets be honored on all NJ TRANSIT modes, as well as PATH trains and private bus carriers?

In the event of a service disruption, mobile tickets will follow the same cross-honoring rules set for paper tickets/passes.

After I activate a rail ticket if I experience an extended service disruption lasting longer than two hours and 45 minutes, will my ticket be accepted at the fare gates at Secaucus, or by conductors on connecting trains?

If your trip takes longer than expected and your ticket expires, you will be able to display your ticket details to the faregate representative, conductor or ticket inspector. This will verify your recently expired ticket and allow you to continue your trip.

Refunding Tickets in the App

Is my ticket refundable?

Refunds are available ONLY for the following ticket types:

  • Monthly bus passes
  • Discounted bus ten trip ticket set
  • Rail monthly or weekly passes
  • Wholly unused rail ten trip ticket set – none of the tickets have been used for travel
  • Light rail monthly passes
  • Wholly unused light rail ten trip ticket set – none of the tickets have been used for travel

How do I refund a monthly/weekly pass or ten trip?

To refund a monthly/weekly pass, select the pass in your All Tickets tab and then swipe to the left, select Refund. 
FLEXPASS sales or individual one-way tickets are non-refundable.

How is my refund calculated?

Prior to the first business day of the calendar month/week, you will receive a full refund. After the start of the month/week, if the refund is requested immediately following the purchase, the full amount charged for the monthly/weekly pass will be refunded. For all other refunds, the cost of two one-way tickets will be deducted from the refund amount for each business day you had the pass.

Wholly unused train and light rail ten trips, as well as bus discounted ten trips, will be refunded at the full purchase price. For partially used bus discounted ten trip tickets, the applicable full one-way fare will be deducted from the purchase price for each ticket that has been activated.

App Security, Privacy & Other Topics

Is my credit card information stored on my phone?

Credit card information is not stored on your phone, it is securely transmitted to the bank authorizer, where it is saved on servers that comply with Payment Card Industry Security Standards.

Does the app track my location? If so, how is that information used?

While using the app, your approximate location is anonymously tracked. This data will be used to help improve the performance of our system.

What should I do if my phone is lost, stolen, or I replace it?

When you have a new phone, sign in to your account using your User ID (email) and password. If you do not see your active or non-active tickets, please delete and reinstall the app. If your tickets are still not shown contact NJ TRANSIT at 973-275-5555 for assistance importing your tickets.

What should I do if I am having technical problems?

You can select More > Contact Us, or call Customer Service at 973-275-5555.

How can I review the NJ TRANSIT Mobile App Terms of Use?

NJ TRANSIT Mobile App Terms of Use are available on the NJ TRANSIT website; within the app select More > Terms of Use.

The NJ TRANSIT Mobile App, DepartureVision and MyBus word marks and the NJ TRANSIT Mobile App 2D and 3D design marks are trademarks of New Jersey Transit Corporation.
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