NJ TRANSIT Refund Policy for Bus, Light-Rail, and Rail

One-Way & Round-Trip Tickets

• See an important update about ticket refund eligibility.

10-Trip Tickets

• Entirely unused 10-Trip Tickets will be refunded at the purchase price.
• For partially used discounted 10-Trip Tickets, the applicable one-way fare will be deducted from the purchase price for each ticket used. 
• If you purchased your 10-Trip Ticket in the NJ TRANSIT Mobile App, please submit your refund in the app by clicking the My Tickets tab, swiping left on the 10-Trip Ticket, and selecting Refund.
• Ticket agents will refund 10-Trip Tickets in person, with cash, if the following conditions are met:
  • Tickets were sold by an NJ TRANSIT ticket agent or issued by an NJ TRANSIT ticket vending machine. 
  • Tickets were purchased with cash.
  • Identification required for cash refunds: driver’s license, state-issued non-driver’s ID, government photo ID, or passport.
  • Bus tickets sold by a commissioned ticket agent must be presented for refund at the location where originally purchased. 
• 10-Trip Ticket refund requests must be mailed if purchased with a credit or debit card at a ticket vending machine or ticket window. Refer to the information below. 

FLEXPASS

• NJ TRANSIT does NOT issue refunds for FLEXPASS purchases.

Monthly & Weekly Passes

• Monthly and Weekly Passes submitted for refund before the start of the validity period will be refunded at the purchase price. 
• Deductions apply after the start of the validity period: two full One-Way fares are deducted from the value of the pass for each business day.
• Pro-rated refunds may be available for Monthly and Weekly Passes, depending on the date purchased and the date a refund is requested.
• If you purchased your Monthly or Weekly Pass in the NJ TRANSIT Mobile App, please submit your refund in the app by clicking the My Tickets tab, swiping left on the Monthly or Weekly Pass, and selecting Refund. 
• If you did not purchase your pass in the app, refund requests for Monthly and Weekly Passes can be submitted at a Ticket Window, Customer Service Office, or sent via mail - the date of postmark will be considered the submission date. 

Mailed Refund Requests

• Mail to:

• Refund checks will be mailed to customers within six weeks from the day that the Refund Department receives the request. 
• Refunds will be issued as a credit to the card account used to purchase the pass/tickets for card sales and as an NJ TRANSIT check for cash sales.
  • Please do not write your card number on the refund request form.

Refunds for Ticket Vending Machine Malfunctions

• In the event of a Ticket Vending Machine malfunction, an adjustment receipt will be issued from the machine. This receipt should be mailed to any address above.
• If no adjustment receipt is issued, report the malfunction by writing to the same address. 
• Alternatively, you can call 1-800-315-8986 and report the problem. Please be sure to provide the location and Ticket Vending Machine number which can be found on the front of the machine. 

Other Notes

• Courtesy tickets will not be refunded and cannot be used as credit towards purchasing another ticket.
• If you purchased or received your pass from a third-party provider such as Health Equity, Edenred, or TransitChek, you must process your return with that company and return your pass to them as directed. NJ TRANSIT does not issue refunds for passes purchased through third-party providers and you should not return your pass to NJ TRANSIT. 
• For inquiries, please call NJ TRANSIT Customer Service at (973) 275-5555.