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“Progress by The Numbers” Provides Easy-To-Read Performance Metrics to Support Service Improvements, Provide Accountability to Customers

November 26, 2019

NEWARK, NJ As part of NJ TRANSIT’s commitment to improving service and transparency, and in support of Governor Phil Murphy’s Executive Order No. 80, NJ TRANSIT has launched a new Progress by the Numbers performance dashboard at The dashboard contains industry-standard metrics for on-time performance, mechanical reliability and the causes for delays and cancellations.

The dashboard displays data from January 2017 through October 2019 for Rail operations, as well as current data for Bus, Light Rail and Access Link, and will be updated each month with data for the previous month’s service.

“Since day one, we promised NJ TRANSIT service improvements for the countless New Jerseyans who rely on it every day,” said Governor Phil Murphy. “With the new ‘Progress by the Numbers’ dashboard, our commuters, members of the media, and the general public will be able to see key performance metrics that will be updated on a monthly basis, enhancing customer experience and rebuilding a once-storied mass transit agency.”

“The new dashboard is designed to meet all the standards of Governor Murphy’s Executive Order 80, giving the public easy access to information on the performance measures that matter to NJ TRANSIT customers,” said New Jersey Department of Transportation Commissioner and NJ TRANSIT Board Chair Diane Gutierrez-Scaccetti. “We thank Governor Murphy for leading the effort to provide an unprecedented level of transparency and accountability to all our customers.”

 “This new dashboard fulfills Governor Murphy’s Executive Order 80 and goes above and beyond to provide an unprecedented level of transparency for NJ TRANSIT performance,” said NJ TRANSIT President and CEO Kevin Corbett. “Customers can see on-time performance, train delays and cancellations, and mechanical reliability metrics – by line or from month-to-month. We’ve made it easy to use and easy to understand, because we want customers to be able to measure our progress.”

 The Progress by the Numbers dashboard is available at It also highlights the considerable progress by NJ TRANSIT since January 2018 to fulfill mandatory safety requirements, modernize the fleet, communicate real-time service status conveniently, and recruit new bus operators, locomotive engineers, and assistant conductors to make transit work for New Jersey.

 About Executive Order 80

On August 19, 2019, Governor Murphy issued Executive Order No. 80 ( ) requiring NJ TRANSIT to post rail performance metrics dating back to January of 2017.  Beginning this month, the data includes:

  1. Total number of rail cancellations, including reasons such as manpower shortages, equipment or infrastructure issues, unpreventable external events such as weather or trespassers, and cancellations due to earlier delays;
  2. Rail on-time performance and mean distance between failure of the NJ TRANSIT rail systems;
  3. Bus, Light Rail and Access Link on-time performance;
  4. Bus and Light Rail mean distance between failure data; and
  5. Additional information determined important to NJ TRANSIT customers to gauge the company’s performance.

 About Performance Statistics

  • On-Time Performance (OTP) measures the percentage of service adhering to schedules. To account for minor variations in service, vehicles operating within six minutes of published schedule are considered on time.
  • Mean Distance Between Failure (MDBF) measures the average distance traveled by vehicles before maintenance or repairs are required. MDBF is higher for new equipment, and lower for older equipment that requires more frequent maintenance.
  • Cancellations in relation to overall service reflect various factors, including crew and equipment availability, infrastructure issues, weather impacts, as well as trespasser and other incidents.


NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 251 bus routes, three light rail lines, 12 commuter rail lines, and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations, and more than 18,000 bus stops linking major points in New Jersey, New York, and Philadelphia.

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