NJ TRANSIT Deploys Modernized Ticket Vending Machines - Effective Immediately
Upgraded Machines Add Full ADA Accessibility and Mobile Wallet Technology, Improving the Customer Experience
NJ TRANSIT is beginning the installation of new and improved ticket vending machines (TVM) at several locations systemwide. Fourteen new TVMs will be phased in over the next week, replacing older machines at bus, light rail and rail stations. This is the second phase of an expanded pilot program which rendered great success in Edison, as part of NJ TRANSIT’s ongoing contract with Conduent to modernize fare payment systems and enhance the customer experience.
The new TVMs have improved features making them quicker and easier for customers to use and are fully ADA accessible. NJ TRANSIT customers will have the capability to purchase tickets using contactless cards and mobile wallet applications and will no longer need to insert debit/credit cards into the machine. The machines also have improved functionality, with faster printers and new displays providing customers with important travel information and advisories.
After installation is complete, an assessment of the 14 TVMs will be made before NJ TRANSIT continues the rollout/replacement of 24 more TVMs.
For more information and language assistance, please contact NJ TRANSIT Customer Service at (973) 275-5555 between the hours of 8:30AM and 5PM daily.