Skip to main content


Title VI

Title VI of the Civil Right Act of 1964, as Amended

Title VI, 42 U.S.C. § 2000d et seq., was enacted as part of the landmark Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance. As President John F. Kennedy said in 1963:

“Simple justice requires that public funds, to which all taxpayers of all races [colors, and national origins] contribute, not be spent in any fashion which encourages, entrenches, subsidizes or results in racial [color or national origin] discrimination.”


NJ TRANSIT operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes she or he has been subjected to discrimination on the basis of race, color, or national origin, or wishing to obtain additional information regarding NJ TRANSIT’s Title VI obligations, may contact NJ TRANSIT Customer Service at 973.275.5555. A complaint or inquiry may also be filed by writing to NJ TRANSIT Customer Service – Title VI, One Penn Plaza East, Newark, NJ 07105. A complaint must be filed within 180 days of the alleged discrimination.


NJ TRANSIT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, national origin, or disability as provided by Title VI of the Civil Rights Act of 1964, as amended, and the Americans with Disabilities Act. Click here to learn more about NJ TRANSIT’s Accessibility features.

NJ TRANSIT’s President and CEO, executive management team, and all supervisors and employees share direct responsibility for carrying out NJ TRANSIT’s commitment to Title VI and the ADA. NJ TRANSIT’s Office of Civil Rights and Diversity Programs (OCRDP) ensures accountability in this commitment and supports all parts of the organization in meeting their respective Title VI and ADA obligations. OCRDP coordinates internally with all appropriate offices in the investigation and closeout of complaints of discrimination.


In addition to Title VI and ADA, NJ TRANSIT complies with the federal and state civil rights laws listed below, and is committed to providing its programs and services without discrimination in accordance with:

  • Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability;
  • Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities;
  • Age Discrimination Act of 1975, which prohibits discrimination based on age; 
  • U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs;
  • New Jersey Law Against Discrimination which prohibits discrimination based on race, creed, color, national origin, nationality, ancestry, sex, pregnancy, breastfeeding, sexual orientation, gender identity or expression, disability, familial status (for housing), marital status, domestic partnership/civil union status, liability for military service, and in some cases atypical hereditary cellular or blood trait, genetic information, and age.

Civil Rights Complaints

NJ TRANSIT maintains a zero-tolerance policy for discrimination, which means that all complaints of discrimination are investigated, and employees found to have engaged in discriminatory behavior are subject to counseling and discipline, up to and including discharge.

If you wish to file a complaint of discrimination with NJ TRANSIT under Title VI (race, color or national origin), the ADA (disability), and/or other categories protected under the New Jersey Law Against Discrimination, please contact NJ TRANSIT Customer Service at 973.275.5555, or use our online form.

NJ TRANSIT encourages the public to assert their right to be free from discrimination. Participating in NJ TRANSIT’s complaint process is protected from retaliation under all circumstances.

What Happens to my Complaint of Discrimination to NJ TRANSIT?

All complaints of discrimination received by NJ TRANSIT are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination incident.  NJ TRANSIT will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English or who require accommodation. Complainants under Title VI and ADA will be requested to leave contact information for follow-up about their complaints.

NJ TRANSIT aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint.

Once a Title VI complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact NJ TRANSIT Customer Service at any time to check on the status of their complaint.

Filing a Title VI Complaint Directly to the Federal Transit Administration:

A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:

Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590

Further questions about NJ TRANSIT's Title VI and ADA Obligations

For additional information on NJ TRANSIT’s non-discrimination obligations and other responsibilities related to Title VI and the ADA, please contact customer service at 973-275-5555 or write us at:

Office of Civil Rights and Diversity Programs
Attn: Title VI/ADA
One Penn Plaza East
Newark, NJ 07105