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NJ TRANSIT MyTransit Alert Pausing Feature Implemented on Website – Effective Thursday, October 8, 2020

Over the past 12 months, NJ TRANSIT has sent over 70 million system alert messages to customers via email and SMS. On Thursday, October 8, to enhance our customers’ experience, a website update that includes a new feature to allow customers to temporarily pause their MyTransit alerts without deleting their registered trips will be completed. Please note that this feature will not pause advisories, but an update will be released with this feature in the future.

To pause alerts, please utilize the following steps:

  1. Navigate to the MyTransit Alerts page (www.njtransit.com/users/mytransit), via the top level navigation (Status -> My Transit Alerts) or a browser bookmark.
  2. Login to your MyTransit account
  3. In the list of “Registered Trips”:
    1. Option 1: Click the “Yes/No” switch at the top of the page next to “Pause All Alerts”
      • Clicking “Yes” will pause all alerts – Switches next to all of the individual alerts will visibly move to the “Yes” (paused) position.
        • Customers can then turn back on individual alerts, without turning on the other alerts. The switch next to “Pause All Alerts” will move back to the “No” position if a customer activates an individual trip.
    2. Option 2: Click the “Yes” switch next to each individual registered trip
      • This will only turn off alerts for that specific trip. If a customer has multiple trips on a given line/station, they must turn off alerts for all of them to stop receiving line or station-specific alerts.

For system-wide Alerts and Advisories on our website, please visit https://www.njtransit.com/travel-alerts-to.

For more information and language assistance, please call NJ TRANSIT Customer Service at (973) 275-5555 between the hours of 8:30AM and 5PM daily.