NJ TRANSIT ENHANCES ACRL ALTERNATIVE SERVICE PLAN TO REFLECT CUSTOMERS' FEEDBACK
Expanded 25% discounts and additional service adjustments to benefit ACRL customers impacted by the temporary PTC service suspension
August 23, 2018
NEWARK, NJ — Following the latest “We Are Listening” forums in Atlantic City, Lindenwold and Philadelphia this week, NJ TRANSIT will implement changes to the planned temporary suspension of the Atlantic City Rail Line (ACRL) to further minimize the impact to customers and offer more travel options.
“Our customers came out to our forums to give us their feedback and opinions with the passion and directness of true New Jerseyans, and I can say we’ve heard them loud and clear,” said Executive Director Kevin Corbett. “As a result of the open and frank give-and-take, we’re making some helpful changes and offering additional discounts that maximize the options to help customers navigate this temporary suspension as we work to meet federally mandatory Positive Train Control (PTC) safety installations by the end of the year.”
The additional discounts and travel options are as follows:
- We’ve expanded the 25% discount to include all ACRL tickets and passes
- Your discounted Philadelphia rail ticket/pass will also be accepted on:
- The 417 bus route from Pennsauken to 30th St. in Philadelphia
- The 555 bus route from Avandale Park-Ride to 30th St. in Philadelphia
- All NJT bus routes serving Center City Philadelphia from Walter Rand Transportation Center (WRTC) in Camden
- The River LINE – all service
These additional adjustments complement our earlier announced travel options and discounts, which can be found by clicking here. More detailed information on NJ TRANSIT’s PTC project can be found on our website at www.njtransit.com/PTC.
“We understand the impact these changes will have on our ACRL customers, and it wasn’t a decision that we made without exhausting all other options. Unfortunately, we had to make this difficult decision in order to meet the federal PTC requirements by December 31, 2018,” said Corbett. “We want to make sure we minimize the impacts to the greatest extent possible. That’s why we were on the ACRL this week and why we’re adding these travel options and expanding the 25% discount to all ACRL tickets and passes.”
NJ TRANSIT conducts “We Are Listening” forums periodically and throughout its service area to give customers the opportunity to speak directly to NJ TRANSIT’s Executive Director, general managers of operations and senior level staff.
Customers are encouraged to stop by with any questions they may have regarding alternate travel options and to offer any feedback about their commuting experiences.
Customers should continue to purchase their rail tickets & passes as they do today to take advantage of the 25% discount and the available cross-honoring options with PATCO and NJT bus. Rail ticket vending machines will continue to be available at all ACRL stations.
- The Atlantic City Rail Station will remain open during this time and customers will still be able to utilize parking there.
- The 340 Express Shuttle to Lindenwold, the 551 Express to Philadelphia and the 554 local bus making all rail station stops to Lindenwold will arrive and depart from the Atlantic City Bus Terminal
- A special Jitney shuttle will be established to connect to the AC Rail Terminal with the AC Bus Terminal for those who cannot or do not wish to walk the short distance between the parking at the AC Convention Center/Rail Terminal and the Bus Terminal.
- ACRL customers utilizing PATCO to/from Philadelphia will not have service to/from 30th Street Station in Philadelphia. Customers will board/exit PATCO at the 8th St./Market St. Station in Philadelphia.
- Atlantic City casino jitney bus service will not operate to/from the Atlantic City Rail Terminal. This service will relocate to/from the Atlantic City Bus Terminal.
- Temporary Ticket Vending Machines (TVMs) will be available at the PATCO 8th St./Market St. Station to purchase NJ TRANSIT rail tickets to be cross honored on PATCO.
- Rail tickets will be sold at TVMs at the Atlantic City Bus Terminal and Greyhound Bus Terminal located at 10th and Filbert streets in Philadelphia.
- Customers utilizing paper tickets should retain those tickets for cross honoring on PATCO.
- Check njtransit.com or news media before starting your trip for service advisories or alerts that may affect your trip.
- Download NJ TRANSIT’s Mobile App for easy access to service information and advisories, ticket purchases via MyTix, real-time train departure status through DepartureVision, real-time or scheduled bus arrivals through MyBus, and other features to assist you during your commute.
- Stay connected during your commute through Facebook, Twitter, Instagram and YouTube. Search for rail, bus or light rail-specific Twitter accounts for the best information. While we make every effort to respond to comments posted on our social media channels, we recommend that you contact our Customer Service team directly with critical or time-sensitive issues.
- Twitter: @NJTRANSIT
- Facebook: facebook.com/NJTRANSIT
- YouTube Channel: TheNewJerseyTransit
- If you will be altering your travel pattern during this time, you may want to update your travel alert preferences in your My Transit account. If you do not have a My Transit account and are a frequent traveler on NJ TRANSIT, sign up to receive alerts at njtransit.com/mytransit.
- Purchase round-trip tickets prior to boarding trains, buses or light rail vehicles to speed up your return trip. Tickets are available at ticket vending machines and ticket agent locations at major terminals and stations, as well as through the MyTix feature on NJ TRANSIT’s Mobile App. For more information on MyTix and to set up an account, visit njtransit.com/mytix.
- You can provide feedback to us regarding your travel experience through our Contact Us feature on njtransit.com and our mobile app or call Customer Service at (973) 275-5555.
About NJ TRANSIT
NJ TRANSIT is the nation's largest statewide public transportation system providing more than 944,000 weekday trips on 251 bus routes, three light rail lines, 12 commuter rail lines, and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations, and more than 18,000 bus stops linking major points in New Jersey, New York, and Philadelphia.
This document and others are available for translation on njtransit.com.