NJ TRANSIT CONTINUES QUALITY OF COMMUTE IMPROVEMENTS AT PORT AUTHORITY BUS TERMINAL
Departure Gate Changes to Increase Efficiency
FOR IMMEDIATE RELEASE
August 23, 2016
NEWARK, NJ — Following the success of last year’s reorganization and consolidation of services within the Port Authority Bus Terminal, NJ TRANSIT is again partnering with the Port Authority of New York and New Jersey for Phase Two of improvements to the quality of commute.
Beginning September 3rd, 2016, NJ TRANSIT will have access to an increased number of gates during weekday PM peak hours. To take advantage of the opportunity to further enhance service reliability, reduce congestion on platforms, and improve the overall customer experience, 12 bus routes will have new departure gate assignments, primarily during the afternoon peak. These adjustments will further improve on-time performance and reduce customer queues and wait times within the terminal, especially for weekday PM peak hour departures.
“Since beginning this process last fall of rethinking how we operate at the Port Authority Bus Terminal, we’ve heard a tremendous amount of positive feedback,” said interim NJ TRANSIT Executive Director Dennis Martin. “The bottom line for our customers is that they want a safe, convenient and efficient experience through the terminal. By thinking outside the box and challenging the status quo, I think we are continuing to set the bar higher of what can be achieved with the available resources.”
Like last fall, NJ TRANSIT will have customer service ambassadors at the Port Authority Bus Terminal the weeks of August 29th and September 6th informing customers of the new departure locations. Ambassadors will be handing out informational flyers detailing the gate changes. Customers on the 12 affected bus routes are urged to familiarize themselves with the new departure location prior to September 3rd. For more information customers can also visit njtransit.com or call NJ TRANSIT Customer Service at (973) 275-5555 between the hours of 8:30 a.m. and 5 p.m. daily.
DEPARTURE GATE ASSIGNMENTS
Effective September 3, 2016
About NJ TRANSIT
NJ TRANSIT is the nation's largest statewide public transportation system providing more than 938,500 weekday trips on 257 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.