NJ TRANSIT Passenger Experience Improvement Virtual Forum
The NJ TRANSIT Customer Advocate invites members of the public to share comments and suggestions regarding their experience using NJ TRANSIT Bus, Rail, Light Rail, and Access Link services. The purpose of these forums is to identify opportunities to improve the passenger experience at every stage of the journey.
Your valuable submission will inform a report that will be shared with the NJ TRANSIT Executive Team. Based on this feedback, they will develop a Rider Experience Improvement Plan - as directed by Governor Sherrill's Executive Order 16 - focused on enhancing key aspects of the customer experience, including:
- Cleanliness of NJ TRANSIT vehicles and facilities
- Accessibility of NJ TRANSIT facilities
- Public safety
- Digital experience
NJ TRANSIT customers are welcome to view the recordings of the virtual forums.
If you want to share a suggestion directly with the Customer Advocate, fill in the dedicated form.
To share complaints and concerns about personal experience with NJ TRANSIT, contact NJ TRANSIT Customer Service team here.