Convo at NJ TRANSIT

What is Convo?

Convo is a deaf-owned company that provides instant access to professional American Sign Language (ASL) interpreters through live video. Deaf and hard-of-hearing people can connect directly with interpreters in real time — no app download required. 

Convo and NJ TRANSIT

NJ TRANSIT has partnered with Convo to make it easier for deaf and hard-of-hearing customers to communicate directly with NJ TRANSIT staff instantly and without needing to download an app. By scanning a Convo QR code displayed at Newark Penn Station, customers can instantly connect with a live ASL interpreter who facilitates conversations with NJ TRANSIT Customer Service and ticket agents at Newark Penn Station. This new tool provides instant, on-demand interpreting assistance, ensuring clear and accessible communication when purchasing tickets, obtaining travel information, or seeking assistance. No downloads. No setup. Just scan the QR code and start communicating.

NJ TRANSIT plans to explore expanding Convo availability to additional stations in the future.

A person is using their phone to scan a Convo QR code. Doing so will connect the scanner to an ASL translator.A person is using their phone to scan a Convo QR code. Doing so will connect the scanner to an ASL translator.
How to use Convo at NJ TRANSIT

Convo is simple to use — no downloads, no registration. Just scan the QR code with your phone’s camera.
To get started:

  1. Open your smartphone camera.
  2. Scan the Convo QR code displayed at Newark Penn Station.
  3. Tap the link that appears to instantly connect with a live ASL interpreter.

Beyond NJ TRANSIT, Convo also offers a free app for everyday interpreting calls, so you can communicate confidently wherever you are.

NJ TRANSIT’s Commitment to Accessibility

NJ TRANSIT is dedicated to making public transportation accessible and inclusive for all customers. Partnering with Convo reflects our ongoing efforts to remove barriers and provide equal access to information and services for Deaf and hard-of-hearing riders.
By integrating technology like Convo into our stations, we continue to enhance the customer experience and ensure that communication is clear, respectful, and inclusive for everyone.