NJ TRANSIT DEPLOYS MODERNIZED TICKET VENDING MACHINES
Upgraded Machines Add Full ADA Accessibility and Mobile Wallet Technology, Improving the Customer Experience
May 5, 2020
NEWARK, NJ – NJ TRANSIT is beginning the installation of new and improved ticket vending machines (TVM) at several locations systemwide. Fourteen new TVMs will be phased in over the next week, replacing older machines at bus, light rail and rail stations. This is the second phase of an expanded pilot program which rendered great success in Edison, as part of NJ TRANSIT’s ongoing contract with Conduent to modernize fare payment systems and enhance the customer experience.
“Advancing technology initiatives to improve the customer experience has been a core objective since my arrival. These new ticket vending machines are yet another example of how we’re fulfilling that mission,” said NJ TRANSIT President & CEO Kevin Corbett. “In addition to being fully ADA-accessible and offering more purchase options, they make purchasing tickets faster, easier, and more convenient for our customers.”
“We are excited to offer our customers today’s latest technology by providing the ability to pay with their phones,” said Senior Vice President and Chief Financial Officer William Viqueira. “This improvement and the other features will make transactions faster and more convenient for our customers.”
The new TVMs have improved features making them quicker and easier for customers to use and are fully ADA accessible. NJ TRANSIT customers will have the capability to purchase tickets using contactless cards and mobile wallet applications and will no longer need to insert debit/credit cards into the machine. The machines also have improved functionality, with faster printers and new displays providing customers with important travel information and advisories.
After installation is complete, an assessment of the 14 TVMs will be made before NJ TRANSIT continues the rollout/replacement of 24 more TVMs.
About NJ TRANSIT
NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 253 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia