NJ TRANSIT Mobile App

Built for Your Everyday Commute—and the Region’s Biggest Events 

Whether you’re commuting, exploring the region, or heading to a special event, the NJ TRANSIT app makes getting there easier. Providing a consistent experience across train, bus, and light rail, everything you need to move through the region is in one place.

New to NJ TRANSIT? The app makes it easy to plan your trip, purchase tickets, and navigate with confidence. Quickly plan trips, access tickets, and find nearby service from a streamlined home screen designed to keep you moving.

Built for everyday customers and visitors the app brings trip planning, ticketing, and real-time updates together in one seamless experience. And, when you update, your favorites and settings come with you.

Why You’ll Love It

• Plan your trips faster, no matter how you travel
• Find everything you need in one place—no need to switch apps
• Access your tickets and pass easily
• Stay on track with real-time updates
• Enjoy a solution built for your everyday travel and major events

Download or update the NJ TRANSIT app today to ride smarter.

 

 

Frequently Asked Questions

Getting Started

What can I do with the NJ TRANSIT app?

The NJ TRANSIT app allows you to plan trips across bus, rail, and light rail, purchase and activate tickets, check real-time arrivals and departures, and manage your travel all in one place.

Do I need an account to use the app?

You can plan trips and view schedules without signing in. However, you must create and sign in to an account to purchase, store, and manage tickets as well as take advantage of favorite bus stops, train stations or lines. 

What happens when I favorite a bus stop, train station or bus route?

Saved ‘Favorites’ for your travel trip, line or mode provides quick access to the information for your trips to plan new travel, set up personalized notifications and view alerts. To favorite locations and routes tap the star next to the item.

Why should I enable Location Services?

Enabling Location Services helps the app provide more accurate trip planning results and allows you to quickly find nearby stations and stops.

What can I buy using the app?

Purchase tickets and passes for train, bus and light rail travel. At this time the app cannot be used to pay for parking fees or Access Link travel.

What if I ride Access Link?

Customers using Access Link can continue using the dedicated Access Link app from the App Store or Google Play for trip management, designed specifically for paratransit services. 

 Buying Tickets

How do I buy a ticket?

Tap “Buy” from the main page, select your travel mode (bus, rail, or light rail), enter your trip details, choose your ticket type, and complete checkout using your preferred payment method. 

What tickets or passes can I purchase?

For travel on NJ TRANSIT:
Ticket Type	Rail	Bus	Light Rail
One Way (Adult, Child, Senior/Disabled)
Round Trip (Adult, Child, Senior/Disabled)
Ten Trip (Adult)
Weekly Pass (Adult)
FLEXPASS (Adult)
Monthly Pass (Adult)

Can I purchase or transfer tickets across more than one device?

To ensure access to your ticket(s) is secure, your account must be accessed from a single device. Sharing accounts to access tickets is prohibited. 

Can I save previous ticket orders for future use?

Up to 5 unique ticket purchases are saved to your ‘Quick Buy’ menu for easy selection when making the same trip.

How do I set up my account?

It’s simple to get started. Enter your email address, a password and your zip code to set up your account profile. If you do not have a zip code, enter “11111” in this field. 

What payment methods are accepted?

There are several payment options available when buying tickets using the app.

• Major credit cards
• Transit benefit cards
• Apple Pay/Google Pay (availability may vary by device) 
• PayPal
• My Transit Wallet

You can load cash value to your My Transit Wallet at a participating retail location. To find your nearest retailer and other details visit, njtransit.com/cash. 

With Split Pay, you can divide your purchase between two payment methods, including cards and stored value in the app.

Why was my payment declined?

Payments may be declined due to incorrect billing details, expired cards, or bank restrictions. Please verify your information or try an alternate payment method.
 

How do I apply special offers or purchase discounted tickets?

Special promotion codes for savings can be entered at checkout.  Discounted tickets for eligible Seniors, military personnel, persons with a disability, FlexPass or monthly and weekly passes can be selected from the list of ticket options during purchase (when available). 

My Tickets & Activation

Where do I find my tickets?

Your purchased tickets are available under the “My Tickets” section in the app.

When should I activate my ticket?

Tickets should be activated when you are ready to travel and before boarding. Once activated, tickets are time-limited and cannot be paused or reused after expiration. Monthly and Weekly passes will be automatically activated based on the period of validity. 

Note: Tickets for Newark Light Rail, Hudson-Bergen Light Rail and River LINE have a 3-minute delay from activation to validity. The light rail systems operate as a proof of payment fare collection system and tickets should be active and valid before entering the pre-paid area or boarding a light rail car. 

How is my active ticket verified?

There are two ways of verifying ticket(s)/pass once the mobile ticket is activated. (1) Scanned Verification: The ticket barcode is electronically scanned. (2) Visual Verification: NJ TRANSIT staff visually inspect the activated ticket(s)/pass.

How do I activate multiple tickets?

To activate tickets for a single trip, select My Tickets then choose the Active/Non-Active tab, tap to select each ticket you want to use and then tap Activate.  You will be asked to confirm that you want to activate the selected number of tickets. The quantity selected will display on a single ticket.  You may activate up to 5 tickets at one time; to activate additional tickets repeat the steps. 

How do I display my active ticket(s)?

Select the My Active Ticket tab from ‘My Tickets’ on the home screen.  Tap on your ticket(s) to display your active tickets.

When do tickets expire?

Consistent with NJ TRANSIT ticket policy, One-Way, Round-Trip and Ten-Trip tickets will expire in 30 days, including the date of purchase. 

Select tickets purchased to or from NJ TRANSIT & Metro-North stations on the Main-Bergen/Port Jervis and Pascack Valley Lines will expire in 60 days including the date of purchase. Ten-Trip tickets to/from Metro-North stations on the Main-Bergen/Port Jervis and Pascack Valley will expire in 180 including the date of purchase. 

NJ TRANSIT - SEPTA Joint Tickets come in two parts, the NJ TRANSIT ticket portion will expire in 30 days including the date of purchase. Whereas the SEPTA portion will expire in 180 including the date of purchase.

How long is my active ticket valid? 

	Ticket	Activate	Valid
Train	Train ticket	Before boarding	For 2 hours 45 minutes
	Rail weekly pass	12:01 am Saturday	At 6:00 am the following Saturday
	Rail monthly pass	Auto activates at midnight 1st day of the month	Until noon 1st day of the next month
Bus	Bus ticket (Intrastate)	Before boarding	For 30 minutes
	Bus ticket (Interstate)	Before boarding	For 60 minutes
	Bus monthly pass	Auto activates at midnight 1st day of the month	Until midnight on the last day of the month
Light rail	Newark light rail ticket	Before boarding – become valid 3 minutes after activation	For 60 minutes on Newark Light Rail
	Hudson-Bergen light rail tickets	Before boarding – become valid 3 minutes after activation	For 60 minutes on Hudson-Bergen Light Rail
	River LINE light rail tickets	Before boarding – become valid 3 minutes after activation	For 75 minutes on River LINE
	Light rail monthly pass	Auto activates at midnight on the 1st day of the month	Until midnight on the last day of the month

Refunds

Can I get a refund for my ticket?

Some tickets or passes may be eligible for refunds in accordance with NJ TRANSIT’s refund policy. 

Why is the amount of my refund different from what I paid?

Refund amounts may be adjusted based on how much of the ticket has been used or how much time has passed since purchased.

Rider Tools & Alerts

What are Rider Tools?

Rider Tools provides access to key features such as viewing system status and accessing transit resources.

What is the difference between My Transit Alerts and System Status?

My Transit Alerts are personalized notifications about service changes based on your previously selected routes or stops. System Status provides a broader view of service conditions across the entire NJ TRANSIT system.

How do I set up and manage My Transit Alerts?

TRAIN

Set up train alerts when traveling for your regular trips from the screen listing train departures from your station. Select the train, then on the ‘stop status’ screen tap the star in the upper right corner to favorite that train. When prompted, select YES to enable My Transit Alerts for that train and line. Review the alert information and tap ‘OK’ to confirm. 

BUS

Plan your bus trip from the ‘Bus’ status screen when traveling during regular trips. Plan your bus trip using the bus route and stops. Select your bus trip, then tap the star in the upper right corner to ‘favorite’ the bus. When prompted, select YES to enable My Transit Alerts for that bus route. Review the alert information and tap ‘OK’ to confirm. 

LIGHT RAIL

Set up alerts your light rail trip from the ‘Light Rail’ status button on the home screen. Then select your destination station and your choice of train times. From the Stop Status screen, tap the star in the upper right corner to favorite the trip, then select ‘Yes’ then, ‘OK’ to receive alerts for the line. 

DELETE ALERTS

To delete alerts you no longer need, select My Transit Alerts from the hamburger menu on the home page. From the ‘Manage Alerts’ tab, find the line and train number to delete the alert.

What are NJT Rewards?

Receive NJT Rewards points for every ticket purchased in the app. Click NJT Rewards from the hamburger menu to spend your points on partner discounts and offers.

What is the bell icon shown in my train ‘stop status’ page?

The bell icon is used to set up Arrival Alerts. With Arrival Alerts, you can receive notifications as your train approaches and arrives at your train destination. To set up alerts, tap the alarm bell next to your destination to set an alert as you travel. You will be notified twice, (1) as you approach and are ¼ mile from the station and (2) as the train arrives at the station.

Payments & Wallet

How do I add or manage a payment method?

Tap the hamburger menu and select “Manage Payments” to add, update, or remove payment methods.

What payment methods are accepted?

There are several payment options available when buying tickets using the app.

• Major credit cards
• Transit benefit cards
• Apple Pay/Google Pay (availability may vary by device) 
• PayPal
• My Transit Wallet

 You can load cash value to your My Transit Wallet at a participating retail location. To find your nearest retailer and other details visit, njtransit.com/cash.

With Split Pay, you can divide your purchase between two payment methods, including cards and stored value in the app.

Why do I need to enter my CVV?

The CVV (Card Verification Value) is required as an added security measure to verify your card during transactions.

Technical

How is my location information used?

Enabling Location Services helps the app provide more accurate trip planning results and allows you to quickly find nearby stations and stops when using the app. The information is not stored. 

Is my credit card information stored on my phone?

No, your credit card information is securely transmitted to the bank authorizer where it is saved on servers that comply with Payment Card Industry Security Standards.

Does the app require an internet connection?

An internet connection is required to purchase tickets and activate tickets; however, you can display tickets that have been activated without an internet connection.

What happens if my mobile device battery dies before I can display my mobile ticket to the conductor/operator?

It is your responsibility to have a charged and operational device to display your mobile ticket/pass. If you are unable to display a valid ticket, you will be required to purchase a ticket from a ticket agent, TVM, or conductor/operator (on-board surcharge may apply).

How do I change my account information?

Manage all ‘user account’ information (payment information, password and profile information) from the hamburger menu in the upper left corner.

I signed out of the app; how do I sign in again?

You will be prompted to sign in to complete ticket purchases, access customized settings, favorites or My Tickets and change your password. 

You can also sign in from the ‘User profile’ menu item from the hamburger menu in the upper left corner.

What happens if I delete my account?

Deleting your account is irrevocable. If you no longer wish to use the app, you may sign out or uninstall it at your convenience.

DELETING an account will cause:

• Any remaining tickets or passes connected to the account will be forfeited and will NOT be refunded.

• The email address associated with the account CANNOT be used by anyone in the future.

• All related information will be permanently deleted:

  • Account information

  • Payment information 

  • Favorites 

  • My Transit Alerts settings

If you choose to delete your account, you will be asked to confirm your decision and enter your account password before the deletion process can proceed. This verification step helps protect the security of your information.

If necessary, PERMENANTLY delete your account from the ‘User Profile’ menu item. 

NJ TRANSIT Mobile App Terms of Use are available on the NJ TRANSIT website; within the app by selecting the hamburger menu. 

The NJ TRANSIT Mobile App word mark and the NJ TRANSIT Mobile App 2D and 3D design marks are trademarks of New Jersey Transit Corporation.

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