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NJ TRANSIT NJ TRANSIT

NJ Transit Ambassadors

Ambassador and ERT Support

NJ TRANSIT’s Ambassador and Emergency Response Team (ERT) programs provide our customers with an added level of customer care during holidays, special events, severe weather conditions or service disruptions. These unique teams complement the work provided by our Customer Service staff, offering customers helpful information to make informed travel decisions in a timely manner.

Ambassadors and ERT members are easy to find in their yellow vests, primarily working on platforms or in waiting areas at our major transportation hubs. However, they can also be found at outlying locations based on the nature of the event or incident.

Ambassador Program

NJ TRANSIT Ambassadors primarily work during sporting events, concerts, major holidays, planned station construction or closures, or other anticipated activities. They provide customers with directional assistance, information on connecting transit services, ticket purchases at Ticket Vending Machines, finding track or gate assignments, and more.

ERT Program

ERT members are employees who can be deployed quickly to strategic locations in response to emergencies or severe weather events, such as a bridge stuck open for an extended period of time or damage to overhead catenary wires caused by a fallen tree. The ERT can provide customers with alternate travel options and offer updated service information as it becomes available.

Know Your Options

In many of the instances when Ambassadors or ERT members are deployed, NJ TRANSIT may implement cross honoring across our system, which allows you to use your ticket or pass on other NJ TRANSIT or private carrier services (pay close attention to the cross-honoring message to know what your options are). 

We also highly recommend exploring your travel options BEFORE a service interruption. Consider using the NJ TRANSIT Trip Planner to see what may work best for you.

Remember to keep an eye out for Ambassador and ERT team members in their yellow vests – they are ready and available to help you!