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COVID19

A Message from NJ TRANSIT President & CEO Kevin S. Corbett

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Per the Governor's Executive Order 125, all customers still using the system for ESSENTIAL TRAVEL ONLY are required to wear a face covering while on board a NJ TRANSIT vehicle.

Thanks for doing your part to help Flatten The Curve.

COVID-19: How We're Protecting You

NJ TRANSIT's operating units have in place clear protocols and procedures for the cleaning and disinfection of rolling stock, vehicles and public facilities. Our Frequently Asked Questions provide answers to your questions about our ongoing response to COVID-19.

NJ TRANSIT has enhanced its cleaning efforts to include disinfecting vehicles every 24 hours. Hard surface cleaning and disinfecting typically includes handholds, arm rests, seating areas and restrooms.

Our enhanced cleaning regimen in stations includes additional disinfecting of frequent customer touchpoints such as ticket vending machines, handrails, and door handles. In major stations and terminals, this occurs once every shift.

The cleaning agents used in this effort are deemed effective for these purposes and contain anti-viral components such as bleach/water mixes and other disinfectant sprays. Areas regularly cleaned include are doors, door knobs, windows, benches, partitions, trash cans, elevators, escalators, handrails, ledges, all restrooms and floor surfaces and all floor mats.

NJ TRANSIT is closely engaged with the New Jersey Department of Health and other state and federal resources to carefully monitor, and if need be, respond to emergent health concerns that have the ability to impact customers and employees.

The Centers for Disease and Control and Prevention (CDC) offer the following preventative steps:

For more information, please visit the New Jersey Department of Health and the CDC.

Frequently Asked Questions

NJ TRANSIT has enhanced its cleaning efforts to include disinfecting vehicles every 24 hours. Our enhanced cleaning regimen in stations includes additional disinfecting of frequent customer touchpoints such as ticket vending machines, handrails, door handles. The cleaning agents used in this effort are deemed effective for these purposes and contain anti-viral components such as bleach/water mixes and other disinfectant sprays.

Customers wishing to limit your use of touchpoints are encouraged to purchase tickets through the NJ TRANSIT App.

NJ TRANSIT is closely engaged with the New Jersey Department of Health and other state and federal resources to carefully monitor, and if need be, respond to emergent health concerns that have the ability to impact customers and employees. NJ TRANSIT formed an internal task force that includes staff from its Medical, Office of Emergency Management, Environmental, Safety, Communications departments and all of our operating lines, and is closely monitoring this issue.

NJ TRANSIT must limit capacity on all trains, buses, light rail vehicles, and paratransit vehicles to 50 percent of their maximum. The 50 percent limit includes capacity with standees on buses. This applies to Private Carrier bus operators as well.

In the event that an individual with a confirmed positive COVID-19 diagnosis was found to have used the NJ TRANSIT system, additional protocols would be employed to disinfect the affected vehicle(s). These protocols are consistent with the best available guidance from Federal and New Jersey health agencies.

Ridership has declined approximately 90 percent across our system. We continue to monitor ridership data closely and may make additional service adjustments as conditions warrant.

For the latest service adjustment information, please click here.

Per Governor Murphy's Executive Order 125, all NJ TRANSIT employees are being provided with and are required to wear gloves and face coverings while performing their duties.

Consistent with CDC guidance, we continue to recommend NJ TRANSIT employees continue to use caution and take extra preventative care, including:

  • Washing hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching their eyes, nose and mouth with unwashed hands.
  • Cover their cough or sneeze with a tissue, then immediately throw it in the trash. If a tissue isn't available, cough or sneeze into their elbow to avoid contaminating their hands.

Please click here to submit your request to Customer Service. Please note that for refunds, the processing time is currently longer than usual due to high volume.