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Project Focuses on Customer Satisfaction

NEWARK, NJ, February 21, 2003 – The NJ TRANSIT Board of Directors today authorized a contract with ThyssenKrupp Elevator Corporation of Cranford, NJ, to renovate and modernize nine escalators at Newark Penn Station.

“Escalator modernization is part of a customer service and capacity plan that will eventually allow us to move an additional 7,000 people per hour into New York Penn Station during the morning rush,” said Acting State Transportation Commissioner and NJ TRANSIT Board Chairman Jack Lettiere. “These capacity improvements are essential to meet the growing demand for passenger rail service as well as to improve customer service.”

“Our ‘Back to Basics’ approach is very simple, ‘keep an eye on the customer experience’,” added NJ TRANSIT Executive Director George D. Warrington. “Rehabilitating the escalators at Newark Penn Station is long overdue, and is just one of the many customer initiatives now underway to meet the needs of our riders.”

Today’s authorization will provide for the rehabilitation of nine escalators at a cost not to exceed $1,665,711, plus five percent for contingencies, funded by the Transportation Trust Fund.

Many of the station’s existing escalators, some of which are nearly 30 years old, are periodically taken out of service due to equipment malfunctions. Renovating and rehabilitating the escalators in the station will improve customer safety and the reliability of the vertical transportation system from the main station level up to the platforms.

The escalator rehabilitation project is expected to begin next month and be complete by August 2004. The escalators will be renovated sequentially, one unit out of service at a time. A one-year warranty has been secured from the contractor.

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 752,600 daily trips on 240 bus routes, two light rail lines and 11 commuter rail lines. It is the third largest transit system in the country with 163 rail stations, 28 light rail stations and more than 17,000 bus stops linking major points in New Jersey, New York and Philadelphia.