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All Service Now Operating Except to Lower Manhattan

NEWARK, NJ, September 13, 2001 -- NJ TRANSIT today announced that it is taking several steps to assist customers who may need to adjust their commuting patterns following the World Trade Center disaster.

The Corporation will:

  • Cross-honor bus, rail and light rail passes for the remainder of September, allowing customers to use any NJ TRANSIT bus, train or light rail vehicle to reach their destination.
  • Waive the on-board $3.00 penalty for rail customers who purchase their ticket aboard trains when a ticket agent is present or a working ticket vending machine is available at their departing station, also through the end of September.
  • Temporarily extend the hours of its customer service offices at Hoboken Terminal, Penn Station New York and Newark Penn Station beginning Monday, September 17. The offices will be open from 7 a.m. until 10 p.m. Monday through Friday until the end of September -- three hours later than usual. In addition, NJ TRANSIT customer service representatives will be available at the Port Authority Bus Terminal from 1 p.m. until 10 p.m. Monday through Friday.

"Many of our customers have had their daily routines disrupted," said NJ TRANSIT Executive Director Jeffrey A. Warsh. "These temporary changes will help them adjust their schedules and reach their destination as quickly as possible."

Customers who have questions about NJ TRANSIT service can visit customer service locations at Penn Station New York, Newark Penn Station and Hoboken Terminal. Customers can also check NJ TRANSIT’s website at for the latest information.

NJ TRANSIT has operated regular weekday service on its rail and light rail system since Wednesday. Today, all NJ TRANSIT resumed its bus operations to the Port Authority Bus Terminal and the George Washington Bridge Bus Station. However, service to lower Manhattan -- which is provided on the No. 120 Bayonne-Wall Street Express and No. 134 Browntown-New York (Wall Street) routes -- remains suspended until further notice. NJ TRANSIT is developing contingency plans to serve lower Manhattan customers once authorities reopen the area.

In addition, a detour is in effect on the No. 1 Newark, No. 43 Newark-Jersey City, No. 64 Lakewood-Jersey City-Weehawken, No. 68 East Brunswick-Jersey City-Weehawken, No. 80 Newark Avenue, No. 81 Greenville, No. 82 Hudson and No. 86 Nungessers-Exchange Place routes. These routes will not serve Exchange Place until further notice at the request of Jersey City Police while rescue activities are staged in the Exchange Place area. Customers on these routes will board buses at Washington and Montgomery Streets and exit at the intersection of Columbus Drive and Washington Street.

Customers should be aware that service may be adjusted at any time at the request of authorities. In those situations, customers are asked to be patient and use alternate service if possible.