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NJ TRANSIT LAUNCHES LANGUAGE SURVEY TO IMPROVE CUSTOMER EXPERIENCE

Survey will Assess the Needs of Limited English Proficient (LEP) Customers in Order to Improve Tools and Services

 

FOR IMMEDIATE RELEASE

October 9, 2019

NEWARK, NJ — NJ TRANSIT is conducting a language survey to assess the needs of Limited English Proficient (LEP) customers to improve the agency’s services and programs.

 

The survey is intended to gather feedback from people who do not speak or read English well, on how they navigate NJ TRANSIT’s programs and services. Also, the survey will ask LEP customers what they think of NJ TRANSIT’s tools for providing language assistance, and how those tools can be improved and refined.

 

The survey launches today at www.njtransit.com/language.

 

The survey will be offered in eight languages:

 

-       English                  -   Arabic         -   Mandarin

-       Portuguese            -   Russian       -   Spanish

-       French                   -   Korean                   

 

The survey is designed to take approximately 10 minutes to complete on a desktop, laptop, tablet or mobile phone. All participants who complete the survey will be entered in a drawing to win a free monthly pass or $100 gift card. To qualify for the gift card, survey respondents must complete the survey and provide a name, phone number and email. However, it is not necessary to provide personal information to complete the survey.

 

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 251 bus routes, three light rail lines, 12 commuter rail lines, and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations, and more than 18,000 bus stops linking major points in New Jersey, New York, and Philadelphia.