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Board will Collaborate with NJ TRANSIT Staff to Identify and Plan Potential Customer Experience Enhancements



September 25, 2019


NEWARK, NJ — NJ TRANSIT today announced an open application process for its new Customer Advisory Board (CAB), a diverse group of regular customers of NJ TRANSIT’s statewide transit system. The new CAB was planned and will be supported by Stewart Mader, NJ TRANSIT’s Customer Advocate & Chief Customer Experience Officer. 


“We have great expectations for this new Board,” said NJ TRANSIT President & CEO Kevin Corbett. “The diverse members of the Customer Advisory Board will provide invaluable insight to NJ TRANSIT staff, and serve as a resource for our customers, as well. It will be a key part of our efforts – already well underway – to reestablish
NJ TRANSIT as one of the premier transit agencies in the nation.”


“The goal is to develop a Customer Advisory Board that can collaborate with our professional staff to deliver enhancements and improvements that benefit from the CAB’s guidance and input from a customer’s perspective,” said Mader.

The CAB will be made up of Access Link, bus, rail, and light rail customers from throughout NJ TRANSIT’s service area. Members will be chosen to ensure a diverse range of experience using various modes of transit, advocacy for a variety of customer communities, and interest in advancing transit’s vital importance to New Jersey.


The CAB will meet approximately six times a year, with a mix of in-person and video-conferenced meetings. Meetings will include Mader, as well as staff from NJ TRANSIT looking to work collaboratively with customers to help guide the future of transit in New Jersey.  


More information and applications are available at Applications are due by Friday, October 25, 2019, and the initial meeting is expected in early 2020.




NJ TRANSIT is the nation's largest statewide public transportation system providing more than 925,000 weekday trips on 251 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.