NEWARK, NJ — The NJ TRANSIT Board of Directors appointed Dennis J. Martin as Interim Executive Director during a special meeting today. The appointment takes effect on Monday, December 28th.
Mr. Martin will serve as interim Executive Director upon the departure of Veronique “Ronnie” Hakim this week.
Mr. Martin is an experienced transit professional with more than 30 years of industry experience, specifically with NJ TRANSIT, and has served as Vice President and General Manager of NJ TRANSIT Bus Operations, General Manager, NJ TRANSIT Mercer, Inc. and General Manager, NJ TRANSIT Morris, Inc. since the fall of 2014. Mr. Martin served as Acting VP/GM of NJ TRANSIT Bus Operations from June of 2014 prior to his permanent appointment.
Mr. Martin has strong technical and business qualifications with an impressive track record of hands-on experience in transportation, customer service, call center management, operations planning, scheduling, supervision, terminal operations, revenue security, project management, and emergency response.
From 1998 to 2003, Mr. Martin served as Director of Terminal Operations for
NJ TRANSIT Bus Operations, where he directed bus operations within the Port Authority Bus Terminal, the nation’s busiest transportation terminal, and was accountable for bus operations, on-time performance, lease agreements, ticket sales and revenue collection and security. During his tenure as Director of Terminal Operations, Mr. Martin led the evacuation coordination out of New York City during the August 2003 regional blackout and established temporary operations at the Meadowlands Sports Complex and directed on-street boarding of customers during the Port Authority Bus Terminal shutdown.
As Senior Director of NJ TRANSIT Customer Resources from 2003 to 2011, Mr. Martin directed the development and implementation of corporate-wide customer service strategies including customer relationship management, provision of transit information, training, reward and recognition programs, data collection, issue identification, analysis and reporting.
Mr. Martin also was instrumental in crafting and implementing a detailed plan to overhaul the Port Authority Bus Terminal staging for NJ TRANSIT bus operations, to provide a safe and more efficient traveling experience for NJT customers. This required multiple agency coordination as well as managing relationships with the Port Authority, private bus carriers within the facility and creating a tactical plan for effective and comprehensive communications to NJ TRANSIT customers.
Mr. Martin holds a Bachelor of Arts degree in Economics from Rutgers University.
About NJ TRANSIT
NJ TRANSIT is the nation's largest statewide public transportation system providing more than 938,500 weekday trips on 257 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.