April 8, 2014
NEWARK, NJ — In direct response to recommendations from customers seeking an improved on-board experience, NJ TRANSIT Executive Director Veronique “Ronnie” Hakim today announced the expansion of the agency’s Quiet Commute program to off-peak trains that serve Hoboken Terminal, through a pilot program starting Monday, May 5.
“We heard from our customers that they want to enjoy the benefits of Quiet Commute cars on trains during off-peak hours in addition to peak periods, and we are taking action based directly on their recommendations,” said Executive Director Hakim. “We want our customers to know that their feedback will continue to be the driving force behind NJ TRANSIT’s ongoing efforts to improve their overall experience on our system.”
Starting May 5, NJ TRANSIT will add Quiet Commute cars to all off-peak trains arriving and departing Hoboken Terminal between 10 a.m. and 4 p.m. on weekdays only. This includes trains on the Morris & Essex, Montclair-Boonton, Pascack Valley, Main, Bergen County and Port Jervis lines, along with the 2300-series trains on the North Jersey Coast Line.
The designated Quiet Commute car will be the first car on trains traveling into Hoboken, and the last car on trains departing Hoboken, with seating on a first-come, first-served basis.
Quiet Commute cars are intended to provide a subdued environment for customers who wish to refrain from using cell phones and are willing to disable the sound feature on pagers, games, computers and other electronic devices. Conversations should be conducted in quiet voices, and headphones should be used at a volume that cannot be heard by other passengers.
NJ TRANSIT will closely monitor and evaluate the off-peak Quiet Commute pilot program, with feedback received from customers and employees guiding any possible future plans for further expansion across the rail system.
As a reminder, customers may currently take advantage of the Quiet Commute amenity on all peak-period, peak-direction trains, as follows:
NJ TRANSIT first launched the peak period Quiet Commute program in September 2010 as a pilot on its busiest trains—“3900-series” Northeast Corridor express trains—to test the feasibility of offering the amenity on its rail system. After receiving overwhelmingly positive feedback from customers, NJ TRANSIT expanded the program in January 2011 to include all peak-period, peak-direction trains that begin or end their trips at New York Penn Station or Newark Penn Station. In June 2011, NJ TRANSIT completed a systemwide rollout to peak-period trains with the expansion of Quiet Commute to include all rail lines that serve Hoboken Terminal.
About NJ TRANSIT
NJ TRANSIT is the nation's largest statewide public transportation system providing more than 895,000 weekday trips on 261 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.