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NJ TRANSIT PILOTS REAL-TIME SERVICE INFORMATION FOR BUS CUSTOMERS

MyBus Now pilot program begins on Mercer County-area bus routes on December 13

December 13, 2012
NJT-12-113

NEWARK, NJ — NJ TRANSIT today announced the launch of MyBus Now, the agency’s first real-time service information system for bus customers, which will kick off December 13 as a pilot program on 16 Mercer County-area bus routes.

 

“The launch of the MyBus Now pilot program marks an important step toward systemwide implementation of this vital customer information tool,” said NJ TRANSIT Executive Director James Weinstein.  “With access to real-time bus location and arrival information literally at their fingertips, bus customers will be able to make informed decisions about their travel, even while on the go.”

 

MyBus Now will use “smart bus” technology to provide customers with access to real-time bus arrival estimates to a specific bus stop within a 30-minute window.  Customers will be able to access the information in three ways:  from a desktop computer through njtransit.com, from a web-enabled smartphone through the mobile version of njtransit.com, and via SMS-text messaging directly to their cell phones.

 

Starting Thursday, December 13, customers of bus routes that operate out of NJ TRANSIT’s Hamilton Garage will be able to use MyBus Now to access real-time service information.  The 16 bus routes, which serve communities in Mercer County and parts of Somerset and Middlesex counties, include:

 

NJ TRANSIT selected Hamilton Garage for the pilot program because the relatively small size of its operations and the fact that none of its bus routes intersect with other garages provide an ideal testing environment.  The pilot will enable NJ TRANSIT to address any issues with the system prior to a full systemwide rollout in spring 2013.

 

NJ TRANSIT is currently taking delivery of 1,145 new buses that are already equipped with smart bus technology provided by Clever Devices LTD.  In addition, NJ TRANSIT has procured additional smart bus platforms to retrofit the remaining buses in the agency’s fleet, including those on routes operated by private carriers under contract to NJ TRANSIT.

 

The Clever Devices platform offers many operational and customer benefits, including automatic bus stop announcements, vehicle condition monitoring, passenger counting and real-time location reporting.  The data provided through this technology will allow for greater efficiency in terms of scheduling, planning and maintenance of the NJ TRANSIT bus network.

 

MyBus Now builds on NJ TRANSIT’s “MyBus” system, which launched in October 2010.  Based on a system of bus stop ID numbers—unique five-digit numbers NJ TRANSIT has assigned to each of its bus routes—MyBus enables customers who have cell phones with SMS (text messaging) capabilities to receive bus schedule information for a specific stop directly to their cell phones.  Customers can optain their bus stop ID online at njtransit.com, or from MyBus signs posted at bus stops statewide.

 

How to Use MyBus Now

 

 

Systemwide Improvement to “My Bus”

 

MyBus customers can now receive schedule information for a specific route by texting MyBus (69287), followed by a space and the route number.  For example, to find schedule information for the No. 73 specifically for the bus stop located at Newark Penn Station (bus stop ID number 18835), text MyBus (69287) the following text:  18835 73.  The system will return only scheduled trips on the No. 73 route, even though the bus stop is served by other bus routes. 

 

About NJ TRANSIT

 

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 895,000 weekday trips on 261 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the second largest transit system in the country with 164 rail stations, 61 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.