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New service in response to customer requests

February 15, 2005

Customers arriving at Hamilton Station this morning discovered a new way to purchase tickets—a live agent—as NJ TRANSIT opened a ticket office at the station in response to customer requests.

Until this morning’s opening, tickets and passes were sold from six ticket-vending machines at the station. A ticket agent will now complement the machines seven days a week, from 5 a.m. to 1 p.m. on weekdays and from 9 a.m. to 5 p.m. on weekends.

“Hamilton has grown into one of our busiest stations, so it makes sense that customers asked for a level of service consistent with that growth. We have responded,” said NJ TRANSIT Executive Director George D. Warrington. “This ticket office will provide additional purchasing options for customers, now and as ridership grows in the future.”

NJ TRANSIT built the ticket window into an exterior wall of the station, enabling customers to purchase their tickets without entering the station’s waiting area. A new canopy shelters commuters from the weather as they make their purchases outside on their way to the platforms.

NJ TRANSIT plans to build a permanent ticket office inside the station.

More than 3,300 customers board NJ TRANSIT trains at Hamilton Station on an average weekday, making it the 9th busiest rail station in the state.