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Access Link at Your Fingertips |
Access Link at Your Fingertips
Access Link continues to move forward with a number of new and exciting initiatives to give customers easier access to information and transactions.
First, all Access Link riders can now access the status of their current scheduled trips through the Access Link Online link at www.njtransit.com. Helpful information includes viewing of estimated pick-up times and canceling rides, if needed.
Meanwhile, NJ TRANSIT is partnering with more than 900 of its Access Link customers to test a new online reservations software. To date, more than 5,000 online reservations have been made! Additionally, an electronic fare pre-payment option called "EZ-Wallet" is being tested with great success.
Over the coming months, Access Link customers can look forward to the implementation of a new interactive voice-response (IVR) telephone system, allowing you to perform common transactions via self-service and receive notifications shortly before a scheduled vehicle arrives.
More is on the way so stay tuned! We are proud of the partnership we have with our Access Link customers as we work to improve their customer experience!