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Your Customer Advocate |
Your Customer Advocate!
Keep an eye out for our new Customer Advocate and Chief Customer Experience Officer, Stewart Mader. Stewart's role is to serve you by monitoring and improving your experience at every customer touchpoint.
He's been busy since day one riding the system and getting valuable feedback from many of you. Stewart will be using that information and his personal observations to implement a broader customer experience strategy. Keep an eye out for future issues of FYI where Stewart will be speaking with you about new initiatives he is working on to improve your travel experience.