Transforming the Customer Experience

IMPROVED ONBOARD EXPERIENCE

  • New Multi-level Rail Cars
  • New Cruiser Buses

TURBOCHARGING RECRUITMENT

  • Hired more than nearly 400 new bus operators in 2018
  • Currently processing more than 5,000 locomotive engineer applications
  • Started five engineer classes in 2018
  • More bus operators and locomotive engineers mean more reliable service

24/7/365 COMMUNICATIONS

  • All key communications personnel will work together, in one location, to immediately communicate timely information to customers
  • Reorganizing the entire Communications Department to provide information faster
  • Enhancing social media to keep people informed
  • Better communication means better information and fewer surprises.

Prioritizing Safety

  • Meeting the federally required milestones for Positive Train Control (PTC) installation to meet federal deadline
  • A safety enhancement feature, PTC will automatically control train speed and movement, reducing risk of accident due to human error
  • NJ TRANSIT is 100% complete for the year-end milestones
  • Click here for PTC Completion Chart

Enhancing the Mobile App

  • Customized transit alerts sent via push notification
  • Select preferred travel mode or timeframes to receive alerts specific to your commute
  • Additional MyTix payment methods–Apple Pay available in new release
  • Contact police and provide feedback in just a few taps
  • A better app means a better travel experience
  • Click here to learn more

Strategic Next Steps

  • Cashless/mobile payments for Access Link paratransit service customers
  • Account management through the NJ TRANSIT app or online
  • New contactless NJ TRANSIT fare card with options to reload at local retailers
  • Installing 2,500 validators on bus fleet and light rail platforms to accept contactless fare card, mobile payments, and barcodes
  • Upgrading TVMS, ticket office machines, and MyTix sales on the NJ TRANSIT app
  • Expanding rollout of Handheld Mobile Device distribution to train crews to improve fare collection and onboard communication