As the third largest transit system in the country, our pledge to improve the customer experience means we must continually invest in people, infrastructure and communications.
During the last 18 months, NJ TRANSIT has made considerable progress in fulfilling mandatory safety requirements, significant investments in a modern fleet, improving communications with the addition of push notifications of service alerts through the NJ TRANSIT mobile app and an aggressive recruiting effort that has yielded more than 500 new bus operators and six concurrent locomotive engineer training classes underway – four of which are scheduled to graduate in 2019.
By no means is our work finished. At NJ TRANSIT, our objective is to create a consistently reliable system that will meet the needs of every customer. It means communicating timely and accurately when an issue occurs and offering reasonable alternatives whenever possible. It means working to ensure that the nearly 270 million passenger trips provided each year perform to your expectations.
Investing in a New Fleet