COVID-19: How We're Protecting You
NJ TRANSIT's operating units have in place clear protocols and procedures for the cleaning and disinfection of rolling stock, vehicles and public facilities. Our Frequently Asked Questions provide answers to your questions about our ongoing response to COVID-19.
NJ TRANSIT has enhanced its cleaning efforts to include disinfecting vehicles every 24 hours. Hard surface cleaning and disinfecting typically includes handholds, arm rests, seating areas and restrooms.
Our enhanced cleaning regimen in stations includes additional disinfecting of frequent customer touchpoints such as ticket vending machines, handrails, and door handles. In major stations and terminals, this occurs once every shift.
The cleaning agents used in this effort are deemed effective for these purposes and contain anti-viral components such as bleach/water mixes and other disinfectant sprays. Areas regularly cleaned include are doors, door knobs, windows, benches, partitions, trash cans, elevators, escalators, handrails, ledges, all restrooms and floor surfaces and all floor mats.
Customers must use trash receptacles to discard used face coverings and gloves in NJ TRANSIT stations or on vehicles. It's not just litter--it's a matter of public health.
NJ TRANSIT is closely engaged with the New Jersey Department of Health and other state and federal resources to carefully monitor, and if need be, respond to emergent health concerns that have the ability to impact customers and employees.
The Centers for Disease and Control and Prevention (CDC) offer the following preventative steps:
- Stay home if you are sick
- Wash your hands often with soap and water for at least 20 seconds
- Avoid touching your eyes, nose and mouth with unwashed hands
- Avoid close contact with those who are sick
- Cover your cough or sneeze with a tissue, throw the tissue in the trash, then wash hands
Frequently Asked Questions
- How is NJ TRANSIT ensuring that the risk of contracting the virus is minimized when using transit services?
NJ TRANSIT has enhanced its cleaning efforts to include disinfecting vehicles every 24 hours. Our enhanced cleaning regimen in stations includes additional disinfecting of frequent customer touchpoints such as ticket vending machines, handrails, door handles. The cleaning agents used in this effort are deemed effective for these purposes and contain anti-viral components such as bleach/water mixes and other disinfectant sprays.
Customers wishing to limit your use of touchpoints are encouraged to purchase tickets through the NJ TRANSIT App.
NJ TRANSIT is closely engaged with the New Jersey Department of Health and other state and federal resources to carefully monitor, and if need be, respond to emergent health concerns that have the ability to impact customers and employees. NJ TRANSIT formed an internal task force that includes staff from its Medical, Office of Emergency Management, Environmental, Safety, Communications departments and all of our operating lines, and is closely monitoring this issue.
- What are NJ TRANSIT's process and protocols in the event a COVID-19 case is identified onboard one of your vehicles?
In the event that an individual with a confirmed positive COVID-19 diagnosis was found to have used the NJ TRANSIT system, additional protocols would be employed to disinfect the affected vehicle(s). These protocols are consistent with the best available guidance from Federal and New Jersey health agencies.
- Is travel on NJ TRANSIT free?
Travel on NJ TRANSIT is not free. We are encouraging customers to purchase their tickets on the mobile app or at any Ticket Vending Machine.
- Is NJ TRANSIT experiencing a significant decrease in ridership due to fears of contracting COVID-19 on board a transit vehicle?
Ridership has declined approximately 90 percent across our system. We continue to monitor ridership data closely and may make additional service adjustments as conditions warrant.
- What is NJ TRANSIT's service plan to deal with COVID-19?
For the latest service adjustment information, please click here.
- Will NJ TRANSIT give crews masks to address their fears of contracting the COVID-19?
Per Governor Murphy's Executive Order 125, all NJ TRANSIT employees are being provided with and are required to wear gloves and face coverings while performing their duties.
Consistent with CDC guidance, we continue to recommend NJ TRANSIT employees continue to use caution and take extra preventative care, including:
- Washing hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching their eyes, nose and mouth with unwashed hands.
- Cover their cough or sneeze with a tissue, then immediately throw it in the trash. If a tissue isn't available, cough or sneeze into their elbow to avoid contaminating their hands.
- How can I request a refund for my monthly pass?
Please click here to submit your request to Customer Service. Please note that for refunds, the processing time is currently longer than usual due to high volume.
- What if I have legal matters with NJ TRANSIT?
Please be advised that effective immediately, due to the COVID-19 pandemic, in person service upon NJ TRANSIT as required by New Jersey Rule of Court 4:4-4, and through application of Federal Rule of Civil Procedure 4(j), is not possible. Therefore, in compliance with this Rule, all summonses and complaints to be served upon NJ TRANSIT must be served ONLY via Certified U.S. Mail/Return Receipt Requested. As the New Jersey Rules of Court set forth, regular mail may be sent simultaneously.
Kindly serve the Summons and Complaint via Certified Mail, Return Receipt Requested, to NJ TRANSIT at the following address:
New Jersey Transit
1 Penn Plaza East,
Newark, NJ 07105