| 2011 |
2013 |
2014 |
2015 |
2016 |
2017 |
2018 |
2018 |
| Base |
Fall |
Fall |
Fall |
Fall |
Fall |
Spring |
Fall |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
| |
|
|
|
|
|
|
|
|
| Overall Satisfaction with NJ TRANSIT |
6.5 |
7.1 |
7.4 |
7.0 |
7.4 |
7.1 |
6.8 |
6.5 |
| |
|
|
|
|
|
|
|
|
Willingness to recommend NJ TRANSIT
to a friend or relative |
84% |
92% |
85% |
82% |
89% |
89% |
87% |
81% |
| |
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
| Boarding Station/Stop Parking Availability |
5.7 |
6.8 |
7.3 |
7.3 |
7.2 |
6.4 |
6.3 |
6.6 |
| Boarding Station/Stop Parking Fee |
5.7 |
6.8 |
6.9 |
7.0 |
7.3 |
6.6 |
6.3 |
6.4 |
| Ease of Access and Exit from the Parking Lot |
|
7.0 |
7.5 |
7.4 |
7.8 |
6.8 |
6.7 |
6.9 |
| Safety of Parking Lot |
|
5.8 |
6.6 |
6.5 |
7.0 |
6.9 |
6.5 |
6.7 |
| Security of Parking Lot |
|
5.6 |
6.6 |
6.3 |
6.8 |
6.4 |
6.1 |
6.2 |
| Boarding Station/Shelter Condition |
6.2 |
7.2 |
7.4 |
7.0 |
7.4 |
6.7 |
6.6 |
6.7 |
| Boarding Station/Stop Cleanliness |
6.3 |
7.1 |
7.4 |
6.8 |
7.1 |
6.5 |
6.5 |
6.3 |
| Arrival Station/Stop/Terminal Condition |
6.3 |
7.0 |
7.4 |
6.8 |
6.9 |
6.2 |
6.7 |
6.3 |
| Overall Satisfaction with Facilities |
|
6.8 |
7.5 |
7.1 |
7.3 |
6.6 |
6.4 |
6.4 |
| |
|
|
|
|
|
|
|
| Weekday AM Peak Schedule |
|
7.7 |
8.0 |
7.6 |
7.8 |
7.3 |
7.2 |
6.9 |
| Weekday Midday Schedule |
6.1 |
6.9 |
7.1 |
7.0 |
7.0 |
6.6 |
6.6 |
6.5 |
| Weekday PM Peak Schedule |
|
7.2 |
7.7 |
7.4 |
7.7 |
7.0 |
7.0 |
6.7 |
| Weekday Evening/Night Schedule |
5.9 |
6.2 |
6.5 |
6.6 |
6.5 |
6.0 |
5.9 |
6.1 |
| Weekend/Holiday Schedule |
4.8 |
5.5 |
5.7 |
5.8 |
6.0 |
5.6 |
5.4 |
5.3 |
| Overall Satisfaction with Scheduling |
|
7.0 |
7.1 |
7.1 |
7.5 |
6.6 |
6.8 |
6.4 |
| |
|
|
|
|
|
|
|
| Seating Availability |
6.9 |
7.3 |
7.2 |
7.4 |
7.3 |
7.1 |
6.9 |
6.8 |
| Comfort On-board |
7.0 |
7.4 |
7.3 |
7.0 |
7.7 |
6.9 |
6.8 |
6.7 |
| Cleanliness On-board |
6.7 |
7.1 |
7.3 |
6.9 |
7.5 |
6.8 |
6.4 |
6.6 |
| Overall Satisfaction On-board the Vehicle |
|
7.4 |
7.5 |
7.1 |
7.7 |
7.1 |
6.8 |
6.9 |
| |
|
|
|
|
|
|
|
| Availability of NJ TRANSIT Information |
6.3 |
7.0 |
7.3 |
7.0 |
7.6 |
6.5 |
6.4 |
6.4 |
| Signage/Information Availability |
6.2 |
6.8 |
7.2 |
6.9 |
7.4 |
6.6 |
6.2 |
6.5 |
| NJ TRANSIT Website |
7.2 |
7.6 |
7.6 |
7.1 |
7.5 |
6.8 |
6.6 |
6.7 |
| My Transit |
6.9 |
7.4 |
7.7 |
7.3 |
7.5 |
7.1 |
6.7 |
6.9 |
| My Bus |
6.3 |
7.1 |
7.4 |
7.2 |
7.5 |
7.1 |
|
|
| PA/General Announcements |
5.4 |
6.1 |
6.8 |
5.8 |
6.6 |
6.0 |
5.9 |
6.1 |
| Availability of Accessible Service Information |
|
6.4 |
7.2 |
6.5 |
7.1 |
6.4 |
6.6 |
6.5 |
| Announcements/Information during Service Disruptions |
5.0 |
5.9 |
6.7 |
5.9 |
6.6 |
5.7 |
5.8 |
6.0 |
| Overall Satisfaction with Communications |
|
6.4 |
7.0 |
6.4 |
7.0 |
6.2 |
6.1 |
6.2 |
| |
|
|
|
|
|
|
|
| On-time Performance |
6.8 |
7.4 |
7.5 |
7.4 |
7.5 |
6.9 |
6.7 |
6.6 |
| Trip Time |
7.4 |
7.8 |
8.0 |
7.6 |
8.0 |
7.6 |
7.2 |
7.2 |
| Quality of Transfer |
6.4 |
7.2 |
7.7 |
7.3 |
7.6 |
7.2 |
7.0 |
6.8 |
| Handling of Service Disruptions |
5.6 |
6.3 |
6.9 |
6.1 |
6.7 |
5.9 |
6.0 |
5.8 |
| Employee Performance |
6.9 |
7.2 |
7.7 |
7.2 |
7.7 |
7.2 |
7.0 |
6.9 |
| Customer Service |
6.5 |
6.9 |
7.3 |
6.9 |
7.5 |
6.7 |
6.9 |
6.7 |
| Fares |
6.0 |
6.8 |
7.0 |
6.3 |
6.9 |
6.5 |
6.0 |
6.0 |
| Payment Options |
7.4 |
7.8 |
7.9 |
7.4 |
7.8 |
7.2 |
6.9 |
7.3 |
| Safety |
6.8 |
6.4 |
7.3 |
6.7 |
7.3 |
6.8 |
6.5 |
6.7 |
| Security |
6.1 |
6.1 |
6.9 |
6.5 |
7.2 |
6.3 |
6.0 |
6.4 |
| Reliability of Accessible Features |
5.5 |
6.7 |
7.4 |
7.3 |
7.4 |
6.7 |
6.5 |
6.4 |
| Mechanical Reliability |
6.7 |
7.0 |
7.5 |
6.9 |
7.5 |
6.8 |
6.6 |
6.5 |
| Overall Value for your Money |
6.8 |
7.0 |
7.4 |
6.8 |
7.2 |
6.9 |
6.6 |
6.5 |
| |
|
|
|
|
|
|
|
| Average weekday ridership |
9,000 |
9,414 |
9,200 |
9,600 |
9,850 |
9,500 |
9,300 |
10,500 |
| Percent of System weekday ridership |
2.1% |
2.1% |
2.0% |
2.0% |
2.1% |
2.1% |
2.1% |
2.3% |
| |
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
*Key driver attribute from the Current Survey period that needs to Improve
X.X - Key Driver |
|
|
|
|
|
|
|
|
|
