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Average weekday ridership** |
9,000 |
9,525 |
9,414 |
9,200 |
9,600 |
9,850 |
9,675 |
9,500 |
Percentage of System weekday ridership |
2.1% |
2.2% |
2.1% |
2.0% |
2.0% |
2.1% |
2.2% |
2.1% |
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2011 |
2011 |
2013 |
2014 |
2015 |
2016 |
2017 |
2017 |
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Base |
Fall |
Fall |
Fall |
Fall |
Fall |
Spring |
Fall |
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Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
Mean
Score |
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Overall Satisfaction with NJ TRANSIT |
6.5 |
7.4 |
7.1 |
7.4 |
7.0 |
7.4 |
7.2 |
7.1 |
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Boarding Station/Stop Parking Availability |
5.7 |
7.3 |
6.8* |
7.3* |
7.3 |
7.2* |
7.3 |
6.4* |
Boarding Station/Stop Parking Fee |
5.7 |
6.6 |
6.8 |
6.9 |
7.0 |
7.3 |
7.6 |
6.6 |
Ease of Access and Exit from the Parking Lot |
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7.0 |
7.5 |
7.4 |
7.8 |
7.5 |
6.8 |
Safety of Parking Lot |
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5.8 |
6.6 |
6.5 |
7.0 |
7.0 |
6.9 |
Security of Parking Lot |
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5.6 |
6.6 |
6.3 |
6.8 |
7.0 |
6.4 |
Boarding Station/Shelter Condition |
6.2 |
7.3 |
7.2 |
7.4 |
7.0 |
7.4 |
7.2 |
6.7 |
Boarding Station/Stop Cleanliness |
6.3 |
7.3 |
7.1 |
7.4 |
6.8 |
7.1 |
7.1 |
6.5 |
Arrival Station/Stop/Terminal Condition |
6.3 |
7.3 |
7.0 |
7.4 |
6.8 |
6.9 |
7.2* |
6.2 |
Overall Satisfaction with Facilities |
|
7.4 |
6.8 |
7.5 |
7.1 |
7.3 |
7.3 |
6.6 |
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Weekday AM Peak Schedule |
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8.0 |
7.7 |
8.0 |
7.6 |
7.8 |
7.6 |
7.3 |
Weekday Midday Schedule |
6.1 |
7.0 |
6.9 |
7.1 |
7.0 |
7.0 |
7.3 |
6.6 |
Weekday PM Peak Schedule |
|
7.6 |
7.2 |
7.7 |
7.4 |
7.7 |
7.4 |
7.0* |
Weekday Evening/Night Schedule |
5.9* |
6.7 |
6.2 |
6.5 |
6.6 |
6.5 |
7.1 |
6.0 |
Weekend/Holiday Schedule |
4.8 |
5.6* |
5.5 |
5.7 |
5.8 |
6.0 |
6.8 |
5.6* |
Overall Satisfaction with Scheduling |
|
7.0 |
7.0 |
7.1 |
7.1 |
7.5 |
7.4 |
6.6 |
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Seating Availability |
6.9 |
7.5 |
7.3 |
7.2* |
7.4 |
7.3* |
7.8 |
7.1 |
Comfort On-board |
7.0 |
7.5 |
7.4 |
7.3 |
7.0 |
7.7 |
7.7 |
6.9* |
Cleanliness On-board |
6.7 |
7.2* |
7.1 |
7.3* |
6.9* |
7.5 |
7.3 |
6.8* |
Overall Satisfaction Onboard the Vehicle |
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7.6 |
7.4 |
7.5 |
7.1 |
7.7 |
7.6 |
7.1 |
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Availability of NJ TRANSIT Information |
6.3 |
6.9 |
7.0 |
7.3 |
7.0 |
7.6 |
7.2 |
6.5 |
Signage/Information Availability |
6.2 |
6.8 |
6.8 |
7.2 |
6.9 |
7.4 |
7.0 |
6.6 |
NJ TRANSIT Website |
7.2 |
7.5 |
7.6 |
7.6 |
7.1 |
7.5 |
7.7 |
6.8 |
My Transit |
6.9 |
7.3 |
7.4 |
7.7 |
7.3 |
7.5 |
8.0 |
7.1 |
My Bus |
6.3 |
6.6 |
7.1 |
7.4 |
7.2 |
7.5 |
8.1 |
7.1 |
PA/General Announcements |
5.4 |
6.2 |
6.1 |
6.8 |
5.8 |
6.6 |
6.7 |
6.0 |
Availability of Accessible Service Information |
|
6.5 |
6.4 |
7.2 |
6.5 |
7.1 |
7.0 |
6.4 |
Announcements/Information during Service Disruptions |
5.0* |
6.2 |
5.9 |
6.7 |
5.9 |
6.6 |
6.3 |
5.7 |
Overall Satisfaction with Communications |
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6.8 |
6.4 |
7.0 |
6.4 |
7.0 |
6.9 |
6.2 |
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On-time Performance |
6.8 |
7.4 |
7.4 |
7.5 |
7.4 |
7.5 |
7.5 |
6.9* |
Trip Time |
7.4 |
7.8 |
7.8 |
8.0 |
7.6 |
8.0 |
7.9 |
7.6 |
Quality of Transfer |
6.4 |
7.4 |
7.2 |
7.7 |
7.3 |
7.6 |
7.8 |
7.2 |
Handling of Service Disruptions |
5.6* |
6.7 |
6.3 |
6.9 |
6.1 |
6.7 |
6.5 |
5.9 |
Employee Performance |
6.9 |
7.2 |
7.2 |
7.7 |
7.2 |
7.7 |
7.4 |
7.2 |
Customer Service |
6.5 |
6.9 |
6.9 |
7.3 |
6.9 |
7.5 |
7.3 |
6.7 |
Fares |
6.0* |
6.5* |
6.8* |
7.0* |
6.3* |
6.9* |
6.9* |
6.5* |
Payment Options |
7.4 |
7.7 |
7.8 |
7.9 |
7.4 |
7.8 |
7.9 |
7.2 |
Safety |
6.8 |
7.2* |
6.4* |
7.3* |
6.7* |
7.3* |
7.1* |
6.8 |
Security |
6.1* |
6.6* |
6.1* |
6.9* |
6.5* |
7.2 |
7.0 |
6.3* |
Reliability of Accessible Features |
5.5 |
7.3 |
6.7 |
7.4 |
7.3 |
7.4 |
7.1 |
6.7 |
Mechanical Reliability |
6.7 |
7.5 |
7.0 |
7.5 |
6.9 |
7.5 |
7.3 |
6.8 |
Overall Value for your Money |
6.8 |
7.2 |
7.0 |
7.4 |
6.8 |
7.2 |
7.3 |
6.9 |
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* Key driver attribute that needs to Improve **Source: Market Analysis and Pricing Department |
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