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|
|
|
| Average weekday ridership |
9,000 |
9,675 |
9,625 |
9,414 |
| Percentage of System weekday ridership |
2.1% |
2.1% |
2.1% |
2.1% |
|
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|
FY2013 |
FY2014 |
FY2014 |
|
Base |
1st Quarter** |
1st Quarter |
2nd Quarter |
| |
Mean Score |
Mean
Score |
Mean Score |
Mean Score |
|
|
|
|
|
| Overall Satisfaction with NJ TRANSIT |
6.5 |
7.3 |
7.6 |
7.1 |
|
|
|
|
|
| Boarding Station/Stop Parking Availability |
5.7 |
6.8 |
7.4 |
6.8* |
| Boarding Station/Stop Parking Fee |
5.7 |
6.8 |
7.6 |
6.8 |
| Ease of Access and Exit from the Parking Lot |
|
7.2 |
7.8 |
7.0 |
| Security of Parking Lot |
|
6.6 |
6.7 |
5.6 |
| Safety of Parking Lot |
|
6.2 |
6.8 |
5.8 |
| Boarding Station/Shelter Condition |
6.2 |
7.1 |
7.6 |
7.2 |
| Boarding Station/Stop Cleanliness |
6.3 |
6.6 |
7.4 |
7.1 |
| Arrival Station/Stop/Terminal Condition |
6.3 |
7.1 |
7.5 |
7.0 |
| Overall Satisfaction with Facilities |
|
7.0 |
7.6 |
6.8 |
| Weekday Peak Schedule |
6.9 |
|
|
|
| Weekday AM Peak Schedule |
|
7.8 |
8.2 |
7.7 |
| Weekday Midday Schedule |
6.1 |
7.5 |
7.4 |
6.9 |
| Weekday PM Peak Schedule |
|
7.7 |
7.8 |
7.2 |
| Weekday Evening/Night Schedule |
5.9* |
6.8 |
6.8 |
6.2 |
| Weekend/Holiday Schedule |
4.8 |
5.2 |
6.1 |
5.5 |
| Overall Satisfaction with Scheduling |
|
6.9 |
7.6 |
7.0 |
| Seating Availability |
6.9 |
7.1* |
7.8 |
7.3 |
| Comfort On-board |
7.0 |
7.2* |
7.8 |
7.4 |
| Cleanliness On-board |
6.7 |
7.0* |
7.4* |
7.1 |
| Overall Satisfaction Onboard the Vehicle |
|
7.3 |
7.8 |
7.4 |
| Availability of NJ TRANSIT Information |
6.3 |
6.8 |
7.3 |
7.0 |
| Signage/Information Availability |
6.2 |
6.9 |
7.3 |
6.8 |
| NJ TRANSIT Website |
7.2 |
7.4 |
7.6 |
7.6 |
| My Transit |
6.9 |
7.3 |
7.5 |
7.4 |
| My Bus |
6.3 |
7.0 |
7.6 |
7.1 |
| PA/General Announcements |
5.4 |
6.4 |
6.8 |
6.1 |
| Availability of Accessible Service Information |
|
6.7 |
7.3 |
6.4 |
| Announcements/Information during Service Disruptions |
5.0* |
6.1 |
6.6 |
5.9 |
| Overall Satisfaction with Communications |
|
6.6 |
7.1 |
6.4 |
| On-time Performance |
6.8 |
7.1* |
7.6 |
7.4 |
| Overall Trip Time |
7.4 |
7.7 |
8.0 |
7.8 |
| Quality of Transfer |
6.4 |
7.2 |
7.7 |
7.2 |
| Handling of Service Disruptions |
5.6* |
6.3 |
6.8 |
6.3 |
| Employee Performance |
6.9 |
7.1 |
7.5 |
7.2 |
| Customer Service |
6.5 |
6.8 |
7.4 |
6.9 |
| Fares |
6.0* |
6.6* |
7.1* |
6.8* |
| Payment Options |
7.4 |
7.5 |
8.0 |
7.8 |
| Safety |
6.8 |
7.0* |
7.3* |
6.4* |
| Security |
6.1* |
6.7* |
7.1* |
6.1* |
| Reliability of Accessible Features |
5.5 |
7.1 |
7.6 |
6.7 |
| Mechanical Reliability |
6.7 |
7.4 |
7.6 |
7.0 |
| Overall Value for your Money |
6.8 |
7.3 |
7.5 |
7.0 |
|
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|
|
|
* Key driver attribute that needs to Improve
**2nd Quarter FY2013 Scorecard Survey was not administered due to Superstorm Sandy |
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