Average weekday ridership
Percentage of System weekday ridership |
3,000
0.7% |
3,058
0.7% |
4,000
0.9% |
3,176
0.8% |
| Overall Satisfaction with NJ TRANSIT |
Base
Mean
Score
7.5 |
FY 2012
3rd Qtr
Mean
Score
8.3 |
FY 2013
1st Qtr
Mean
Score
8.3 |
FY 2013
3rd Qtr
Mean
Score
8.1 |
Boarding Station/Shelter Condition
Boarding Station/Stop Cleanliness
Arrival Station/Stop/Terminal Condition
Overall Satisfaction with Facilities |
|
7.6
7.7
7.7
8.0 |
7.7
7.7
7.8
7.9 |
6.7
7.0
7.1
7.6 |
| Overall Satisfaction with Scheduling |
|
7.2* |
7.6* |
7.5* |
Comfort On-board
Cleanliness On-board
Overall Satisfaction On-board the Vehicle |
7.0*
7.4*
|
8.2*
8.5
8.3 |
7.8*
8.3
8.1 |
8.1*
8.6
8.4 |
Availability of NJ TRANSIT Information
Signage/Information Availability
NJ TRANSIT Website
My Transit
PA/General Announcements
Availability of Accessible Service Information
Announcements/Information during Service Disruptions
Overall Satisfaction with Communications |
6.7
6.2
5.9
6.9
6.3
|
7.9
7.7
8.2
8.4
8.0
8.0
7.9
7.9 |
7.9
7.8
8.1
7.9
7.9
7.8
7.7
7.8 |
8.0
7.9
8.0
8.2
7.9
8.1
7.8
8.1 |
On-time Performance
Overall Trip Time
Quality of Transfer
Handling of Service Disruptions
Service Monitors
Reservationists
Vehicle Operator Performance
Employee Performance
Access Link Eligibility
Customer Service
Fares
Payment Options
Safety
Security
Reliability of Accessible Features
Mechanical Reliability
Overall Value for your Money |
6.2*
5.9*
6.0
6.4
6.5
6.4*
7.7
7.1
6.7
7.1
6.0*
7.8
7.8
7.6
7.5
7.4 |
7.3*
7.3*
7.7
7.5
8.2
8.0*
8.6
8.4
8.9
8.1
8.5
6.9
8.9
8.6
8.6
8.8
8.7 |
7.5*
7.4*
7.4
7.5
8.0
7.9*
8.4
8.4
8.5
8.0
7.9*
7.1
8.5
8.5
8.3
8.4
8.3 |
7.5*
7.3*
7.8
7.5
8.0
8.0*
8.5
8.2
8.3
8.0*
7.9
6.9
8.6
8.5
8.2
8.4
8.3 |
| * Key driver attribute that needs to Improve |
