Average weekday ridership
Percentage of System weekday ridership |
425,000
100% |
417,463
100% |
440,395
100% |
446,942
100% |
| Overall Satisfaction with NJ TRANSIT |
Baseline
Mean Score
5.2 |
1st Qtr FY 2012
Mean Score
5.3 |
2nd Qtr FY 2012
Mean Score
5.1 |
3rd Qtr FY 2012
Mean Score
5.8 |
Boarding Station/Stop Parking Availability
Boarding Station/Stop Parking Fee
Ease of Access and Exit from the Parking Lot
Security of Parking Lot
Safety of Parking Lot
Boarding Station/Shelter Condition
Boarding Station/Stop Cleanliness
Arrival Station/Stop/Terminal Condition
Overall Satisfaction with Facilities |
6.1
5.2
5.3
5.8
5.7
|
6.0
5.4
5.8
5.9
5.8
5.8 |
5.9
5.3
5.9
5.9
5.8
5.8 |
6.1
5.6
6.3
6.0
6.2
6.0
6.0
5.9
5.9 |
Weekday Peak Schedule
Weekday AM Peak Schedule
Weekday Midday Schedule
Weekday PM Peak Schedule
Weekday Evening Schedule
Weekend/Holiday Schedule
Overall Satisfaction with Scheduling |
5.7
5.2
5.0*
4.7
|
6.2
5.4
5.6
4.8
4.6
5.4 |
6.0
5.3
5.3
4.7
4.6
5.2 |
6.3
5.5
5.8
5.0
4.9
5.6 |
Seating Availability
Comfort On-board
Cleanliness On-board
Overall Satisfaction On-board the Vehicle |
5.8
5.9
5.8
|
6.3
6.2
6.1
6.2 |
6.0
6.0
6.1
6.0 |
6.3
6.2
6.2
6.3 |
Availability of NJ TRANSIT Information
Signage/Information Availability
NJ TRANSIT Website
My Transit
My Bus
PA/General Announcements
Availability of Accessible Service Information
Announcements/Information during Service Disruptions
Overall Satisfaction with Communications |
5.7
5.6
6.6
6.2
5.9
4.9
4.4
|
5.9
5.8
6.7
6.3
6.1
4.8
5.5
4.4*
5.2 |
5.8
5.7
6.5
6.2
6.0
4.7
5.4
4.4
5.1 |
6.4
6.1
7.0
6.6
6.4
5.2
5.8
4.9
5.6 |
On-time Performance
Overall Trip Time
Quality of Transfer
Handling of Service Disruptions
Employee Performance
Customer Service
Fares
Payment Options
Safety
Security
Reliability of Accessible Features
Mechanical Reliability
Overall Value for your Money |
4.7*
5.5
5.9
4.3*
6.1
5.6
4.5*
6.8
6.6
6.2
5.7
5.5
5.1 |
5.0*
5.7
5.9
4.3*
6.0
5.4
4.5*
6.7
6.6
6.2
6.1
5.5
5.1 |
4.7*
5.5
5.8
4.2*
5.9
5.3
4.7*
6.8
6.5
6.2
6.1
5.5
5.1 |
5.6*
6.1
6.2
4.9
6.3
5.8
5.0*
7.0
6.7
6.5
6.4
6.1
5.7 |
| * Key driver attribute that needs to Improve |
