New Jersey Transit

Customer Injury Rate

This is the number of reported customer injuries per one million passenger trips. This Scorecard metric is a summary number encompassing all modes. Rail and Light Rail operate on private access right of way and have lower rates than bus which operates on public roads with regular traffic. Below is the goal for each operating division.

Mode Goal FY 2013
1st Quarter YTD
FY 2013
2nd Quarter YTD
FY 2013
3rd Quarter YTD
FY 2013
4th Quarter YTD
Bus 5.50 3.99 4.16 4.37 4.67
Rail 1.00 1.27 1.35 1.45 1.26
Light Rail 1.00 0.36 0.95 1.24 1.19
System 3.70 2.78 2.99 3.18 3.29