Here are two examples of what we heard from customers at earlier forums:
Trenton Transit Center
"I commute from Metropark in the morning and work in Trenton. If I miss the 5:04pm train from Trenton to Metropark, I have to wait until 6:02pm for the next available train. What is the reason for the hour gap in service during the evening rush-hour?" Adam R.
The reason for the current gap in service during this time period is related to the work that's being done between Trenton and New Brunswick as part of Amtrak's High Speed Rail Improvement Program. Train 3898, which departs Trenton at 5:31pm, had a scheduled stop at Metropark prior to the project. With only three tracks available between New Brunswick and Trenton due to the project, and three of the four main tracks running westbound (toward Trenton) between Newark and Rahway in the evening peak period, we had to eliminate some station stops on this train to avoid scheduling conflicts with Amtrak trains. We plan to restore the station stops on Train 3898, including Metropark, later this year when the project is expected to be completed.
Secaucus Jct. Station
"The advertising on the platform monitors remains up even as the train is pulling into the platform. The monitors should be showing train stop information at that time - not advertising." - Bob H.
Bob is absolutely right! While advertising is a critical revenue source for NJ TRANSIT that helps maintain stable fares, it shouldn't create an impediment to important customer information. As a result of Bob's feedback, we're working with our Information Technology group to reprogram the advertising on monitors in the station to allow the station stop information to appear in advance of the train's arrival.
FORUM DATES & LOCATIONS:
Walter Rand Transportation Center - Main Waiting Room
1/26/17 11:00am - 1:00pm - COMPLETED
Secaucus Jct. Station - Rotunda
2/16/17 7:00am - 8:30am - COMPLETED
Port Authority Bus Terminal - 2nd Floor North Wing (Near Hallmark)
2/27/17 4:30pm - 6:30pm - COMPLETED
Trenton Transit Center - Wallenberg Ave. Concourse
3/2/17 4:30pm - 6:00pm - COMPLETED
Penn Station New York - Lower Level Concourse on 7th Ave. Side of the Station
3/8/17 4:30pm - 6:00pm - COMPLETED
Atlantic City Bus Terminal - Main Waiting Room
3/24/17 11:00am - 1:00pm - COMPLETED
4/25/17 4:30pm - 6:00pm - Outside Main Waiting Room