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About the App

NJ TRANSIT MyTix provides customers the convenience of buying tickets and passes securely from a mobile device.

MyTix Benefits:

  • Save time, buy tickets in a few taps
  • Convenient, buy tickets anywhere-anytime
  • Multi-payment option (use two credit cards)
  • Commuter benefit cards accepted

    

Use MyTix to purchase tickets and passes for travel on all NJ TRANSIT rail lines, as well as monthly passes for select southern New Jersey bus routes. MyTix is also available for travel to Meadowlands Rail Station (event days only). Download or update the app for the latest features.


Getting Started

MyTix mobile ticketing allows you to purchase and display your tickets and passes from your web-enabled smart phone. MyTix is available for travel on all NJ TRANSIT rail lines including, Meadowlands Rail Station (event days only) and select southern New Jersey bus routes.

To download NJ TRANSIT's MyTix app to your smart phone, go to the Google Play Store for Android devices or the App Store for iOS devices. After installing the app, create an account to begin purchasing tickets. Your profile and a history of your ticket purchases are saved in your account. If you have any questions or issues downloading the app or setting up your account, please contact us or call 973-275-5555. Operator assistance is available from 8:30 a.m. to 5 p.m., daily.

After installing the app, create an account to begin purchasing tickets. Your profile and a history of your ticket purchases are saved in your account. If you have any questions or issues downloading the app or setting up your account, please contact NJ TRANSIT Customer Service at http://njtransit.force.com/customerservice/MyTixFeedback or call 973-275-5555. Operator assistance is available from 8:30 am. to 5:00 p.m., daily.

Eligible Phones

MyTix is currently available for iPhone, iPad and Android devices.

Ticket Options

Bus

Monthly Passes - Unlimited travel within the number of zones purchased during a calendar month (valid until midnight of the last day of the month). Passes can be purchased beginning the 19th of the previous month through the 10th day of the month for which the pass is valid.

Rail

One-Way Tickets - One continuous trip between the stations on the ticket. One-way tickets are valid until activated and are non-refundable. Once activated, one-way tickets will expire after two hours 45 minutes.

One-Way Tickets - One continuous trip between the stations on the ticket. One-way tickets are valid until activated and are non-refundable. Once activated, one-way tickets will expire after two hours and 45 minutes.

Round Trip Tickets -Two one-way tickets between selected stations (no discount). Valid as shown above in either direction of travel.

Weekly Passes -Unlimited trips between two rail stations from 12:01 a.m. Saturday through 6:00 a.m. on the following Saturday. On sale beginning Thursday and continuing through Tuesday.

Monthly Passes - Unlimited trips between two rail stations during a calendar month (valid until noon of the first business day of the following month). They can be purchased beginning the 19th of the previous month, through the 10th day of the month for which the pass is valid.

Children's Fares - Children (ages 5-11) save at least 50 percent at all times. In addition, up to three children four and under can ride free with a passenger paying any valid fare.

Family Supersaver Fares - On weekends and holidays, up to two kids (ages 5-11) can ride free with a passenger paying any valid fare. In effect from 7 p.m. Friday (or the day before a holiday) until 6 a.m. Monday (or the day after a holiday).

Senior Citizen and Customers with Disabilities Fares - Senior Citizens (62 and older) and customers with disabilities can travel on NJ TRANSIT trains at a reduced fare of half the regular one-way fare or less at all times.

Ticket Use

You must activate one-way mobile rail tickets prior to boarding your train. Once activated, tickets will expire after two hours and 45 minutes. Simply display your activated ticket to the conductor.

Monthly passes self-activate at 12 a.m. on the first day of the calendar month for which it is valid and remain valid throughout the entire month. Weekly passes self-activate at 12:01 a.m. on Saturday and expire at 6:00 a.m. the following Saturday. Simply display your activated pass to the conductor or driver.

Frequently Asked Questions

About MyTix

Q: Where can I use MyTix?
A: Mobile ticketing is available for travel on all NJ TRANSIT rail lines as well as monthly passes for select southern New Jersey bus routes. MyTix is also available for travel to Meadowlands Rail Station (event days only).
 
Q: Which mobile devices can run the app?
A: We currently offer this app for iPhone, iPad, and Android devices.
 
Q: What type of rail tickets can I purchase with MyTix?
A: You may purchase monthly and weekly passes and one-way (Adult, Child & Senior/Disabled) rail tickets through the mobile app.
 
Q: What type of bus tickets can I purchase with MyTix?
A: At this time, you may only purchase Southern Division monthly bus passes through the mobile app.
 
Q: Are there any fees for using MyTix?
A: MyTix is a free download, and there are no surcharges for using a mobile ticket; however, you are responsible for the cost of any data charges you may incur from your network provider.
 
Q: Once I have downloaded MyTix, can I install it on a second phone or tablet?
A: To ensure the security of the ticketing app, your MyTix account must be accessed from a single device. Please do not install MyTix on additional devices (tablets or additional mobile phones).
 
Q: How do I change/correct my User ID/Email?
A: Select User Settings and then select Update User Profile. Edit the E-Mail address and select Save.
 

Purchasing Tickets

Q: Are receipts available for MyTix purchases?
A: Yes. A receipt will be sent to the email address you enter in your account.
 
Q: Can I tag my favorite rail stations in MyTix?
A: Yes, you can tag your favorite (most often used) stations in MyTix. When selecting your origin and destination, simply tap on the heart next to those locations you would like to tag as favorites. From that point forward those locations will appear under the Favorites tab, for quick and easy selection.
 
Q: Can I tag my favorite bus routes in MyTix?
A: Yes, you can tag your favorite (most often used) routes in MyTix. When selecting your route, simply tap on the heart next to those routes you would like to tag as favorites. From that point forward, those routes will appear under the Favorites tab, for quick and easy selection.
 
Q: Can I use commuter benefit cards or transit checks to purchase mobile tickets using MyTix?
A: You can use your Visa or MasterCard branded commuter benefits card to purchase your mobile ticket, however, you cannot use transit checks to purchase a mobile ticket. The app allows you to use multiple cards to pay for a single transaction, so if your commuter benefits card balance does not cover the cost of your ticket, you can use a second card to pay the balance due.
 
Q: How do I purchase and use a rail reduced fare mobile ticket (child, senior/disabled)?
A: The process of purchasing a mobile ticket is the same regardless of ticket type or rider type. Child tickets are valid for children ages 5-11. Senior/disabled tickets require that identification be shown to a conductor or ticket inspector.
 
Q: When can I purchase my monthly pass?
A: You may purchase a monthly pass beginning at 5:00 pm on the 19th of the previous month until 11:59 pm on the 10th of the month in which the pass is valid.
 
Q: When can I purchase my rail weekly pass?
A: You may purchase a rail weekly pass beginning the Thursday before and continuing through Tuesday of the week the pass is valid.
 
Q: How long can I hold onto purchased rail tickets without activating them?
A: One-way tickets that have not been activated will remain in your account until you use them. There is no expiration date for non-active tickets.
 
Q: How do I refund a ticket?
A: Refunds are only available for monthly and weekly passes. To refund a monthly or weekly pass, select the pass in your All Tickets menu and then select refund. For a partial refund of a monthly or weekly pass that has already been activated, select the pass in your All Tickets menu and select refund

Prior to the first business day of the calendar month/week you will receive a full refund. After the start of the month/week, if the refund is requested within five hours of purchase, the full amount charged for the monthly/weekly pass will be refunded. If the refund is requested more than five hours after the purchase, the cost of two one-way tickets will be deducted from the refund amount for each business day you had the pass.
 
Q: Is there a limit on how many rail tickets I can purchase?
A: There is a limit of ten tickets per ticket type, except monthly and weekly passes. One monthly or weekly pass can be purchased on your device for use per calendar month/week.
 

Using Tickets

Q: How do I activate my mobile ticket?
A: To activate your mobile ticket, select My Tickets and go to the Non-Active tab, tap on the ticket you want to use, then tap activate. The app will ask you to confirm that you want to activate the selected ticket. To activate multiple tickets for a single trip, tap the check box for each of the tickets that you want to activate and then tap activate.
 
Q: How do I activate multiple tickets?
A: To activate multiple tickets for a single trip, select My Tickets and go to the Non-Active tab, tap on each ticket you want to use, then tap activate. The app will ask you to confirm that you want to activate the selected number of tickets.
 
Q: When should I activate my rail mobile ticket?
A: Tickets must be activated prior to boarding the train and be ready to be displayed to the conductor. An internet connection is required to activate tickets, once active, tickets can be displayed without an internet connection. Your monthly pass will self activate at midnight on the first of the month. Your weekly pass will self activate at 12:01 a.m. on Saturday.
 
Q: How do I display my active ticket(s)?
A: Select My Tickets and then from the Active tab, tap the ticket(s) you would like to display. You can also quickly access your active ticket(s) from the Active Tickets tab at the top of your app screen or through your notifications.
 
Q: Why do I see NJ TRANSIT in my notifications?
A: You can quickly display your active ticket by selecting it from your Notifications pull down.
 
Q: Do mobile tickets expire?
A: One-way mobile tickets do not expire until they have been activated. Once activated, the one-way ticket expires in two hours and 45 minutes. A rail monthly pass will automatically activate at midnight on the first day of the month and expire at noon on the first business day of the next month. A weekly pass will automatically activate at 12:01 a.m. on Saturday and expire at 6:00 a.m. the following Saturday. A bus monthly pass will automatically activate at midnight on the first day of the month and expire at midnight on the last day of the month.
 
Q: How long will a ticket stay active?
A: Rail one-way mobile tickets are valid for two hours and forty five minutes after activation. A rail monthly pass will automatically activate at midnight on the first day of the month and expire at noon on the first business day of the next month. A weekly pass will automatically activate at 12:01 a.m. on Saturday and expire at 6:00 a.m. the following Saturday. A bus monthly pass will automatically activate at midnight on the first day of the month and expire at midnight on the last day of the month.
 
Q: If I have a monthly or weekly pass, can I purchase one-way rail tickets for friends and family traveling with me?
A: Yes, you may. Simply select the Buy Ticket option in the app to purchase any additional tickets.
 
Q: How do I display multiple rail tickets?
A: To activate multiple tickets for a single trip, tap each of the tickets that you want to activate and then tap activate. Up to five one-way tickets of the same origin and destination may be displayed together for multiple riders.
 
Q: If I have activated multiple rail tickets, how do we go through the faregates at Secaucus Junction or Newark Liberty International Airport?
A: The barcode must be scanned on the fare gate reader for each customer traveling through the gates.
 
Q: When do I use the barcode on the ticket?
A: Customers transferring through Secaucus Junction or Newark Liberty International Airport will need to scan the barcode on the faregate readers to pass through the gates. On-board, a Conductor or Ticket Inspector may scan your barcode with a handheld device to check your ticket's validity.
 
Q: How do I use multiple tickets to go through the faregates at Secaucus Junction?
A: The barcode must be scanned on the faregate reader for each passenger traveling through the gates.
 
Q: Will monthly and weekly rail passes be honored on buses and light rail?
A: Yes, mobile monthly and weekly rail passes have the same travel flexibility as paper passes. If you have a monthly rail pass valued at $54 or more, you can use it on any NJ TRANSIT light rail line or bus up to the number of zones indicated on the pass. If you have a weekly rail pass, you can use it for a one zone ride on any NJ TRANSIT light rail line or bus. Simply display your rail pass on your mobile phone to the bus operator or light rail fare inspector.
Bus monthly passes are not valid for rail travel. 

Technical Information

Q: In the event of a service disruption, will mobile tickets be honored on all NJ TRANSIT modes, as well as PATH trains and private bus carriers?
A: In the event of a service disruption, mobile tickets will follow the same cross-honoring rules set for paper tickets/passes.
 
Q: If I activate a rail ticket and then experience an extended service disruption lasting longer than two hours and 45 minutes, will my ticket be accepted at the fare gates at Secaucus, or by conductors on connecting trains?
A: In the event that your trip takes longer than expected and your ticket expires, you will be able to display your ticket details to the faregate representative, conductor or ticket inspector. This will verify your recently expired ticket and allow you to continue your trip.
 
Q: If I select "Remember Me" when signing in, what does it mean?
A: You will not have to enter your password each time you open the app. MyTix will store your password on your mobile device.
 
Q: If I select "Keep Me Signed In" when signing in, what does it mean?
A: MyTix will store your password on your mobile device. You will not have to enter your password or sign in. Each time you open the app you will skip the Sign In screen and go directly to the Ticketing menu.
 
Q: Is my credit card information stored on my phone?
A: No. Credit card information is not stored on your phone. Your credit card information is securely transmitted to the bank authorizer, where it is saved on servers that comply with Payment Card Industry Security Standards.
 
Q: Does MyTix require my phone have an Internet connection?
A: Yes. An Internet connection is required to purchase tickets and activate tickets, however, you can display tickets that have been activated without an Internet connection.
 
Q: Does MyTix track my location? If so, how is that information used?
A: Yes. While you are using the app, it tracks your approximate location anonymously. This data will be used to help improve the performance of our system.
 
Q: What should I do if I am having technical problems with MyTix?
A: You can use our Feedback option on the ticketing menu, contact us or call Customer Service at 973-275-5555.
 
Q: What happens if my mobile device battery dies before I am able to display my mobile ticket to the conductor/driver?
A: It is your responsibility to have a charged and operational phone so that you are able to display your mobile ticket. If you are unable to display your mobile ticket, you will have to buy a ticket from a ticket agent, TVM or conductor/driver (on-board surcharge may apply).
 
Q: How do I update or change my credit card information?
A: You can update your credit card information by selecting User Settings on the Ticketing menu. Then you can add or delete credit card information.
 
Q: Can I use MyTix on an iPad or similar tablet?
A: Yes, MyTix can be used on iPhone, iPad and tablets running the Android operating system with cellular service. You cannot use the app on both your mobile phone and a tablet, your account is linked to a single device.
 
Q: What happens if my phone is lost, stolen or I replace it?
A: If your mobile phone is lost/stolen/replaced, once you have your new phone, you can sign in to your account with your User ID (email) and password. If you have active or non-active tickets, and do not see them, please delete and reinstall the app. If your tickets are still not shown please contact NJ TRANSIT at 973-275-5555 for assistance importing your tickets to your phone.
 
Q: How can I review the MyTix Terms of Use?
A: MyTix Terms of Use are available on the NJ TRANSIT website.
 

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