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NJ TRANSIT's Commitment to Non-Discrimination - Title VI
NJ TRANSIT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.
Toward this end, it is NJ TRANSIT's objective to :
- Ensure that the level and quality of transportation service is provided without regard to race, color or national origin
- Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations
- Promote the full and fair participation of all affected populations in transportation decision making
- Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations and
- Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).
The Executive Director, senior management, and all supervisors and employees share the responsibility for carrying out NJ TRANSIT's commitment to Title VI. NJ TRANSIT's Office of Civil Rights is responsible for ensuring accountability in this commitment, in partnership with all parts of the organization that have responsibilities related to Title VI. Also, NJ TRANSIT's Office of Civil Rights receives and investigates Title VI complaints through the complaint procedures process, and responds to requests for additional information about NJ TRANSIT's Title VI Program.
Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with NJ TRANSIT within 180 days from the date of the alleged discrimination. Complaints may either be filed with NJ TRANSIT or with the U.S. Department of Transportation.
Filing a Complaint With NJ TRANSIT
- Online: Complaints may be filed using our online form.
- By Mail: Complaints may be filed with NJ TRANSIT in writing and may be addressed to:
Office of Civil Rights - Title VI
One Penn Plaza East
Newark, NJ 07105
NJ TRANSIT will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
Filing a Complaint directly to the Federal Transit Administration:
A complainant may file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:
Title VI Program Coordinator
What happens to my Title VI Complaint to NJ TRANSIT?
East Building, 5th Floor-TCR
U.S. Department of Transportation
Federal Transit Administration, Office of Civil Rights
1200 New Jersey Ave., SE
Washington, DC 20590
Once a complaint is received, it will be assigned to an investigator. In instances where additional information is needed, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide the requested additional information by a certain date may result in the administrative closure of the complaint or a delay in resolution.
Based upon receipt of all the information required, NJ TRANSIT's Office of Civil Rights will investigate a complaint usually within 90 days of receipt. If there is a simultaneous filing of a complaint with NJ TRANSIT, and an external entity, this may expand the timing of the complaint resolution. A complaint must be filed no later than 180 days from the date of the alleged discrimination.
Upon completion of the investigation a response will be sent to the complainant, including notification of his/her right to file a complaint externally.
For additional information on NJ TRANSIT's non-discrimination obligations and other responsibilities related to Title VI, please write to:
Office of Civil Rights
Attention: Title VI Program Coordinator
One Penn Plaza East
Newark, NJ 07105
If you have trouble understanding English or need help communicating, you can ask for an interpreter for free language assistance by calling NJ TRANSIT'S
Customer Service (Operator-assisted 8:30am. - 5 p.m.) at 1-973-275-5555 or if you are hearing impaired (TTY 8:30 a.m. - 5 p.m.) 1-800-772-2287.