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NJ TRANSIT operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964, as amended. Any person who believes she or he has been subjected to discrimination on the basis of race, color, or national origin, or wishing to obtain additional information regarding NJ TRANSIT's Title VI obligations, may contact NJ TRANSIT Customer Service at 973.275.5555. A complaint or inquiry may also be filed by writing to NJ TRANSIT Customer Service - Title VI, One Penn Plaza East, Newark, NJ 07105. A complaint must be filed within 180 days of the alleged discrimination.


NJ TRANSIT is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is NJ TRANSIT's objective to:

  • Ensure that the level and quality of transportation service is provided without regard to race, color or national origin;

  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;

  • Promote the full and fair participation of all affected populations in transportation decision making;

  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations; and

  • Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

NJ TRANSIT's Executive Director, senior management, and all supervisors and employees share direct responsibility for carrying out NJ TRANSIT's commitment to Title VI. NJ TRANSIT Office of Civil Rights ensures accountability in this commitment, and supports all parts of the organization in meeting their respective Title VI obligations. NJ TRANSIT Office of Civil Rights coordinates internally with all appropriate offices in the investigation of Title VI complaints, and takes a lead role in responding to requests for information about NJ TRANSIT's Title VI Program obligations and operations.

What Happens to my Title VI Complaint to NJ TRANSIT?

All complaints received by NJ TRANSIT are routed to local area management for prompt investigation and resolution. All complaints received will be investigated, so long as the complaint is received within 180 days from the date of the alleged discrimination. NJ TRANSIT will provide appropriate assistance (online and otherwise) to complainants who are limited in their ability to communicate in English. Title VI complainants will be requested to leave contact information for follow-up about their complaints.

NJ TRANSIT aims to complete investigations into all complaints received, within 90 days of receipt. In instances where additional information is needed to complete an investigation, the investigator will contact the complainant using the contact information provided. Failure of the complainant to provide contact information or any requested additional information may result in a delay in resolution, or the administrative closure of the complaint. NJ TRANSIT has a zero tolerance policy on discrimination and will take appropriate corrective measures in all instances where a violation of NJ TRANSIT's non-discrimination policy has been established.

Once a complaint investigation is complete, complainants will receive a notice of finding via their preferred/available mode of contact (phone, E-mail, U.S. post, etc.). If no contact information is provided, a note regarding the outcome of the investigation will be saved on file for a minimum of three years. Complainants can contact NJ TRANSIT Customer Service at any time to check on the status of their complaint.

Filing a Complaint Directly to the Federal Transit Administration

A complainant may choose to file a Title VI complaint with the Federal Transit Administration by contacting the Administration at:

Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590

Further Questions About NJ TRANSIT's Title VI Program

For additional information on NJ TRANSIT's non-discrimination obligations and other responsibilities related to Title VI, please write to:

Office of Civil Rights - Title VI
One Penn Plaza East
Newark, NJ 07105

If you wish to file a complaint based on race, color, national origin, or other forms of discrimination protected under the New Jersey Law Against Discrimination, please contact NJ TRANSIT Customer Service at 973.275.5555 or use our online form.