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CHRISTIE ADMINISTRATION EXPANDS MOBILE TICKETING TO THE MORRIS & ESSEX AND MONTCLAIR-BOONTON LINES
Convenient, easy ticket purchases now available through MyTix app
October 21, 2013
NEWARK, NJ — As part of the agency’s ongoing effort to improve the overall customer experience, NJ TRANSIT today announced the latest expansion of its mobile ticketing program to include the Morris & Essex lines, as well as the Montclair-Boonton lines (including the popular Midtown Direct service). Called MyTix, the program enables customers to purchase and display rail one-way tickets, weekly passes and monthly passes anytime, anywhere, using their smartphones.
NJ TRANSIT first introduced MyTix in April 2013 as a pilot program on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to include other rail lines. In September, MyTix expanded to the Main/Bergen County and Port Jervis lines as part of a gradual systemwide rail rollout of the program, to be completed by the end of the year.
“The continued expansion of MyTix to additional rail lines brings us one step closer to our ultimate goal of putting this technology into the hands of all NJ TRANSIT rail customers,” said Transportation Commissioner and NJ TRANSIT Board Chairman James Simpson.
“NJ TRANSIT’s mobile ticketing app is the latest example of our ongoing efforts to tap into the latest technology to improve the overall customer experience,” said NJ TRANSIT Executive Director James Weinstein. “The expansion of MyTix to the Morris & Essex and Montclair-Boonton lines gives even more customers the ability to treat their smartphones as both a ticket vending machine and rail ticket or pass all in one, providing for a seamless travel experience.
MyTix is available for free download on any web-enabled iOS or Android operating system, via the App Store for iOS devices and the Google Play Store for Android devices. To purchase tickets via MyTix, customers must first install the app and then create an account, which will save customers’ profile information and history of ticket purchases for ease of use. Purchased tickets must be activated prior to boarding the train and displayed to train crews upon request (one-way tickets expire two hours and 45 minutes after activation; monthly passes self-activate on the first day of the calendar month and remain active for the entire month; weekly passes self-activate at 12:01 a.m. on Saturday and remain active through 6 a.m. the following Saturday). Customers transferring at Secaucus Junction will need to scan the ticket barcode on the fare gate readers to pass through the gates.
MyTix was designed with input from customer focus groups, as well as NJ TRANSIT frontline rail employees and customer service staff.
For more information on MyTix, visit njtransit.com and go to “Ticket Options,” then click on “MyTix” from the drop-down menu.
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NJ TRANSIT is the nation's largest statewide public transportation system providing more than 895,000 weekday trips on 261 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 165 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.