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NJ TRANSIT LAUNCHES ONLINE GROUP RESERVATION FEATURE

Customers now able to start reservations process at njtransit.com

February 11, 2009
NJT-09-013

NEWARK, NJ — Customers interested in taking advantage of NJ TRANSIT’s discounted group rates now have the ability to book their trip online, thanks to a new feature activated today on NJ TRANSIT’s website, njtransit.com.

"This feature enables anyone who wishes to book a group trip—schools, employers or other organizations—to start the process anytime from the convenience of a computer," said NJ TRANSIT Executive Director Richard Sarles. "This is the latest in a series of web upgrades we’ve implemented to improve the customer experience."

NJ TRANSIT provides special discounted rates on rail and light rail trips for groups of 10 or more when planned in advance. Groups save up to 25 percent off adult and children’s rail Off Peak Round Trip fares and up to 13 percent off light rail fares.

The new online group trip sales feature simplifies the reservation process and makes booking a group trip more convenient. Previously, customers interested in arranging for group travel could only do so by telephone, which often resulted in the need for multiple return calls to gather information and confirm the reservation.

The online group trip sales feature is now active in the "Ticketing" section of www.njtransit.com.

In 2008, NJ TRANSIT provided nearly 300 group trips systemwide.

Web Improvements

In recent years, NJ TRANSIT has implemented a series of web enhancements to improve the flow of information to and from customers, including RSS feeds for train, bus and light rail status; a mobile website and mobile "Contact Us" feature for web-enabled mobile devices; and a computerized Lost and Found system.

About NJ TRANSIT

NJ TRANSIT is the nation's largest statewide public transportation system providing more than 895,000 weekday trips on 240 bus routes, three light rail lines and 11 commuter rail lines. It is the third largest transit system in the country with 164 rail stations, 60 light rail stations and more than 18,000 bus stops linking major points in New Jersey, New York and Philadelphia.