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NJ TRANSIT INTRODUCES MOBILE "CONTACT US" FEATURE
Customers now able to submit comments, suggestions and questions from PDAs and mobile devices
June 11, 2008
NEWARK, NJ - Now NJ TRANSIT customers can submit their comments, questions and suggestions while riding their train or bus - or from anywhere else - thanks to a new feature on NJ TRANSIT's mobile website.
NJ TRANSIT Executive Director Richard Sarles announced the launch of the "Mobile Contact Us" feature at today's regularly scheduled NJ TRANSIT Board meeting.
"This new feature gives our customers the ability to reach us with their ideas, concerns and questions while they're on the go - which happens to include the time they spend riding the system," said Richard Sarles, NJ TRANSIT Executive Director. "This is another step in our ongoing effort to use technology to improve the customer experience and give customers better and faster access to NJ TRANSIT management."
The mobile contact us feature is now active on NJ TRANSIT's mobile website, which can be accessed from web-enabled mobile devices at www.njtransit.com. Introduced in September 2006, the mobile site gives NJ TRANSIT customers the ability to check schedules and fares from wherever they are, and to scan up-to-the-minute information about system operations and delays.
NJ TRANSIT is the nation's largest statewide public transportation system providing nearly 865,000 weekday trips on 240 bus routes, three light rail lines and 11 commuter rail lines. It is the third largest transit system in the country with 164 rail stations, 60 light rail stations and more than 18,000 bus stops linking major points in New Jersey, New York and Philadelphia.