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NJ TRANSIT LAUNCHES NEW WEB FEATURES FOR ON-THE-GO CUSTOMERS

Train status, schedules and service information now accessible on web-enabled mobile devices

September 21, 2006
NJT-06-122
Contact: Dan Stessel 973 491-7078

NEWARK, NJ – NJ TRANSIT customers can now access essential information, including train status, train schedules and fares—when they need it and wherever they are—through any web-enabled mobile device.

Thanks to a recently installed technology upgrade, NJ TRANSIT customers can tap into the most popular areas of njtransit.com in a streamlined format optimized for mobile devices, such as Blackberry®, Treo™ or web-enabled cell phones.

“This technology upgrade places NJ TRANSIT at the forefront of communications technology and gives customers an unmatched level of information,” said New Jersey Transportation Commissioner Kris Kolluri.

NJ TRANSIT customers now have the power to scan up-to-the-minute train information while waiting on a station platform, find the next departure while sitting in a Midtown restaurant or get the details about an upcoming schedule change while riding in the middle seat.

“Through this investment, we are giving our customers the resources they need—at their fingertips—to make informed decisions and identify their best travel options,” said NJ TRANSIT Executive Director George D. Warrington.

For maximum convenience, customers can continue to use the same URL for NJ TRANSIT that they already know—www.njtransit.com. The system automatically provides optimized on-the-go content when a customer logs on using a mobile device.

My Transit alert system gains speed, capacity

NJ TRANSIT recently added server capacity to its popular My Transit alert system to provide faster delivery of delay information and the ability to accommodate more customers. With My Transit, NJ TRANSIT will send an alert directly to a customer’s cell phone, pager or email whenever there is a delay affecting their designated itinerary. Signing up is quick, simple and free at www.njtransit.com. Customers select their preferred method of notification—pager, SMS (text message) or email—and enter information about the rail, bus or light rail trips they take each day.

New high-tech approach to “Lost & Found”

NJ TRANSIT also announced the launch of a corporate-wide computer database for managing lost-and-found items and a new customer webpage for assistance in recovering those lost items. Prior to this technology investment, NJ TRANSIT relied on a paper-based system for lost-and-found inventory, without a centralized database, requiring customers to “call around” to any of 21 locations where lost-and-found items were turned in.

The new computerized system gives a customer who reports a lost item a case number and attempts to match the lost item to the inventory of found items. Customers are notified when a possible match is identified, usually within 48 hours. Since January 1, 2006 a total of 3,489 items have been returned to customers, including 724 cell phones, 438 pairs of eyeglasses, 419 wallets, 338 umbrellas and 148 backpacks.

In addition to the new web page, customers can now find assistance in locating lost items by calling a single number—1-800-772-2222—or from any NJ TRANSIT customer service office.

NJ TRANSIT is the nation's largest statewide public transportation system providing nearly 857,000 weekday trips on 240 bus routes, three light rail lines and 11 commuter rail lines. It is the third largest transit system in the country with 162 rail stations, 60 light rail stations and more than 18,000 bus stops linking major points in New Jersey, New York and Philadelphia.