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NJ TRANSIT TO DEPLOY 300 EXTRA CUSTOMER SERVICE REPS FOR RNC

Special signage, more PATH & ferry options round-out RNC effort

August 26, 2004
NJT-04-016

NEWARK, NJ — NJ TRANSIT will dispatch nearly 300 extra customer service representatives to key locations throughout the system during the week of the Republican National Convention (RNC), which begins Monday, August 30.

More than 60 customer service representatives will be assigned to Hoboken Terminal to assist customers arriving on rerouted MidTOWN DIRECT trains during RNC week. In addition, NJ TRANSIT will install 26 temporary overhead signs at the terminal to guide customers to PATH, ferry, light rail and bus services.

Additional customer service agents will be deployed at New York Penn Station, Newark Penn Station, the Port Authority Bus Terminal and the Frank R. Lautenberg Rail Station at Secaucus Junction from early morning until midnight. Representatives will be on standby at Broad St. Station, Liberty State Park and the Newark Liberty International Airport Station.

"We are committed to keeping New Jersey moving during the Republican National Convention," said NJ TRANSIT Executive Director George D. Warrington. "To that end, we are putting in place hundreds of additional customer service personnel and dozens of temporary signs to assist customers during the week."

Customers will find up-to-the-minute travel information online at www.njtransit.com, which will be continually updated from 5 a.m. to midnight. The toll-free Transit Information Center — (800) 772-2222 — will be staffed from 6 a.m. to midnight, in addition to automated transit advisories available 24 hours a day.

More cross-honoring options

During RNC week, NJ TRANSIT customers will have another option for reaching midtown Manhattan. To supplement existing ferry service to Lower Manhattan, NY Waterway will add ferry service from Hoboken Terminal to West 38th Street in New York City from Monday, August 30 through Friday, September 10. NJ TRANSIT tickets will be honored through Friday, September 3, enabling customers to travel from Hoboken to New York at no additional charge.

PATH, which has also announced an increase in service for RNC week, will accept NJ TRANSIT tickets to/from New York at no additional charge for customers boarding at Hoboken, 33rd Street, 23rd Street, 14th Street and the World Trade Center stations Monday, August 30, through Friday, September 3, from 6 a.m.–12 midnight. NJ TRANSIT tickets will also be accepted at the 9th Street and Christopher Street stations from 6 a.m.–10 a.m. and from 4 p.m.–8 p.m.

In addition, all valid NJ TRANSIT tickets to New York will be honored on Lakeland and DeCamp bus lines, as well as cross-honored between all NJ TRANSIT buses, trains and light rail lines.

Important RNC-week reminders

For the benefit of customers who wish to avoid New York Penn Station and to reduce congestion at Hoboken Terminal during the Convention, NJ TRANSIT has extended August monthly passes to be valid through Tuesday, September 7.

Upon arrival at New York Penn Station, customers are reminded to walk toward 7th Avenue to access available exits at 32nd Street or 34th Street. All other exits will be closed. Beginning at noon on Sunday, a demonstration on 7th Avenue will further limit customers’ ability to cross the street. Passengers are advised to take PATH or use 34th St. or subway exits as alternate Penn Station routes.

Due to minor schedule adjustments associated with the rerouting of MidTOWN DIRECT service, customers on the Montclair-Boonton and Morris & Essex lines are encouraged to check special RNC-week schedules at www.njtransit.com. These special timetables will be in effect Monday, August 30 through Friday, September 3.

NJ TRANSIT will operate on a regular weekend schedule on the Saturday and Sunday before and the Saturday and Sunday after the Convention.

Schedules will not change on the Bergen County, Main, Pascack Valley and Port Jervis lines, though Secaucus connections will change for some trains on these lines.

Customers departing from Hoboken are urged to check the train departure boards before boarding.

NJ TRANSIT customers are reminded of the following security procedures on New York-bound trains during RNC week.

· Trains will be inspected in the yard, en route and prior to entering New York.

· The use of overhead luggage racks is prohibited.

· All trash receptacles are sealed.

· A limited number of restrooms—one or two per train—are available.

· Access to New York Penn Station is limited to two entrances on the 7th Avenue side—at 32nd and 34th streets.

· The NJ TRANSIT code of conduct remains in effect and will be enforced, including a provision prohibiting the carrying of sticks (as may be applied to placards) aboard any NJ TRANSIT vehicle.

NJ TRANSIT has offered the following advice for New York–bound customers:

· Travel light and keep your personal belongings with you at all times.

· Take trash with you as you leave the train.

· Report suspicious activity or unattended packages to a crewmember or call the NJ TRANSIT toll-free tips line: 888-TIPS-NJT.

· Purchase round-trip tickets in advance. NJ TRANSIT tickets are not sold at PATH and NY Waterway locations.

· Check special RNC week schedules at www.njtransit.com.

· Expect some unavoidable delays.