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Access Link Improvements on the Way

Attention Access Link customers! Thanks to all of you who attended our Annual Access Link Customer forums May 21 in Westampton and May 23 in Hasbrouck Heights. We promised change was coming and it has arrived.

If you were unable to attend, here is a brief recap of what we discussed.

  • We provided 2018 implementation time frames for reducing the 40-minute window, reserving trips online and electronic fares.
  • We discussed a new interactive voice response (IVR) system that will allow customers the option to make automated calls to check the status and/or cancel their rides, receive automated impending vehicle arrival notifications and much more.

We hope you are excited about these new changes coming to Access Link. For more information, please call 1-800-955-2321 and select option "5" for Customer Service.



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