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More Access Link Improvements

In response to customer feedback, Access Link recently implemented a new pick-up window of 30 minutes, reduced from 40 minutes. This large-scale change required the successful collaboration of NJ TRANSIT staff and contracted partners, and the support of customers during the week of transition - all of which occurred seamlessly and helped to achieve a smooth transition. Eliminating 10 minutes of waiting time for every scheduled trip is a great convenience to customers that Access Link is pleased to provide.

More Access Link ImprovementsMeanwhile, work is underway on other enhancements that will benefit Access Link customers later this year, including online trip reservations and onboard electronic fare collection.

More Access Link ImprovementsFinally, NJ TRANSIT will be launching a new interactive voice-response system for Access Link customers to perform common reservation transactions via self-service, to receive automated impending vehicle arrival notifications and much more.

More Access Link ImprovementsWe hope you are excited about these changes that will be phased in over the coming months. For more information, please e-mail adaservices@njtransit.com directly or call 1-800-955-2321 and select option "5" for Customer Service.




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