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New Scorecard Survey Underway |
Our latest Scorecard customer satisfaction survey is underway and runs through December 1st.
To participate, go to www.njtransit.com and click on the Scorecard survey marquee on our homepage. The survey is available in English and Spanish. Anyone who participates in the survey is automatically entered into a contest to win a free monthly pass or gift card.
All survey participants will rate their NJ TRANSIT bus, rail, light rail or Access Link service based on more than 40 attributes on a scale of 0 to 10, with 10 being the highest score. Your feedback and other Scorecard data we receive and evaluate will continue to drive our strategic business decisions, including day-to-day operations, operating budget, capital program, customer service, marketing initiatives, and safety and security.
To view the results of our last survey (August 2014) and the action plan we have developed to address key drivers in the survey, visit our Web Library at www.njtransit.com/weblibrary and click on "Scorecard." More than 20,700 customers participated. Overall customer satisfaction remained at 6.1, and 75 percent of customers surveyed said they were "Very Likely" or "Somewhat Likely" to recommend NJ TRANSIT to someone.
Winners of a free monthly pass or a gift card from the last survey contest were Sabrina from the Pascack Valley Line, Lloyd from the River LINE, James from the No. 84 bus route, Jill from the No. 196 bus route and Mitchell from Access Link. Congratulations to all our winners and thank you for participating in the Scorecard survey!