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Greetings and thanks for riding NJ TRANSIT!

Since becoming the Executive Director of NJ TRANSIT on March 1, I've been riding the system, introducing myself and listening to what you have to say. When our paths ultimately cross, tell me what's on your mind - and how we can build a first-class transportation experience together.

My short-term priority is quite simple: to listen and learn. In true Jersey fashion, many of you have already shared your suggestions and ideas about how to make things run better. I am grateful for your candor and value your comments. After all, we are here to serve you - not the other way around.

During my 23 years of service at the New York MTA and nearly four years at the New Jersey Turnpike Authority, my focus has centered on three critical tasks: identifying priorities, motivating people and achieving results. Joining the hard-working men and women here at NJ TRANSIT, rest assured that focus will not change.

In closing, I want you to know you are a valued customer and I'd personally like to extend my sincerest thanks to you for choosing NJ TRANSIT. I'm committed to making your ride more reliable and enjoyable. I look forward to serving you.

Sincerely,

Ronnie Hakim
Executive Director, NJ TRANSIT


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